The Ankota Healthcare Delivery Management Blog

Remembering Names can help grow your Home Care Business

  

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If you're like me, you probably find the title of this post both obvious and frustrating.  You know that you like people to address you by name when you're buying something, but often when you meet someone, their name escapes you instantly.  Many of our readers are selling home care services to referral sources or private duty care services directly to clients and their family members.

Forbes magazine comes to our rescue with this article, entitled Ten Simple Tricks to Remembering Names.  Here are some of the tips:

• Repeat, Repeat, Repeat: Do this both in your head and out loud (try not to overdo it - but they'd prefer that you remember than forget)
• Use the F.A.C.E. Method: Focus (on their face), Ask (what they like to be called - e.g., Robert or Bob), Comment (I have an aunt named Mabel), Employ (great to meet you Sarah)
• Be Honest: Don't be afraid to say "I'm sorry I missed your name", or "I'm sorry, I've forgotten your name"

Ankota provides software to improve the delivery of care outside the hospital.  Today Ankota services home health, private duty care, DME Delivery and Home Infusion organizations, and is interested in helping to efficiently manage other forms of care.  To learn more, please visit www.ankota.com or contact Ankota.