The Ankota Healthcare Delivery Management Blog

Home Care Culture of Excellence Starts with 1 Question

Posted by Ken Accardi on Apr 27, 2012 9:03:00 AM

Another gem of an article on Ginny Kenyon's blog is entitled "Creating a Culture of Excellence" in Home Health and you can access the full article here. The gist of the articleculture is that most all home care organizations talk about providing excellence but only a few really build that into their CULTURE.

What I truly loved, was how Ginny explains that culture begins with leadership and that as a Home Care Leader you can assess whether you personally are creating a culture of excellence by asking yourself one question:

 “If I was one of my employees, would I like working with me? Why or why not?"

Wow!  How powerful is that question?  I'm going to put it in my calendar to make sure that I ask it of myself every could of months (and hopefully I'll think of it every day).

Another gem in the article is the following definition of the ingredients of a home care agency culture:

Gareth Morgan describes organizational culture as: “The set of beliefs, values, and norms, together with symbols like dramatized events and personalities that represents the unique character of an organization, and provides the context for action in it and by it.” Beliefs and values are words that will pop up in other definitions, as well. Norms are described as traditions, structure of authority, or routines.” (From AdChoices)

As a final enticement for you to click through to Ginny's article, you can go there to read the The top ten reasons cited for why employees remain loyal to their companies.

Kenyon Home Care Consulting

Ankota provides software to improve the delivery of care outside the hospital. Today Ankota services home health, private duty care, DME Delivery, RT, Physical Therapy and Home Infusion organizations, and is interested in helping to efficiently manage other forms of care. To learn more, please visit or contact Ankota.

Topics: Home Care Entrepreneurship, Elderly Care, Home Care Best Practices, thought leadership

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Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit or contact Ankota.

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