The Ankota Healthcare Delivery Management Blog

Performance Improvement in Managing Care Transitions

Posted by Will Hicklen on Jun 20, 2012 5:29:00 PM

describe the imageThe Healthcare Finance Managers Association (HFMA) posted their most recent HFMA Education report, titled "Using Formal Process  Improvement for Revenue Cycle Management." I am going to ask  you to ignore those last words "...for Revenue Cycle Management,"  because there are a few lessons in this report that are applicable  across providers of all types-- including hospitals, ACOs and Care  Transitions collaboratives, and post acute care providers that  provide services in the home or residential facilities like Assisted  Living (ALFs) or Skilled Nursing (SNFs). Collectively, these are our  customers and Ankota refers to these organizations as the  Healthcare Ecosystem.

HFMA logo

Drop the "...for Revenue Cycle Management" because much of the report focuses on this facet of coding and billing to try to improve payments and subsequently, profitability. That's important for the fiscal health of hospitals, of course. The HFMA also refers to Lean and Six Sigma concepts specifically, but there are a number of performance improvement models that are likewise relevant. You may have heard of Total Quality Management (TQM), Kaizen (most famous for being the foundation for Toyota's rapid emergence as the world's leading auto manufacturer), Balanced Scorecard, and perhaps others. Don't worry about trying to learn a lot about these right now. Just remember that every performance management initiative has a few things in common besides a catchy name. 

HFMA critical success factors resized 600

Go ahead and read the HFMA report even if your are not responsible for Revenue Cycle Management in your organization. You'll pick up a few ideas that apply across the rest of your organization. It may even help you to think through how your organization might better manage processes-- Care Transitions -- with other providers. Care Transitions are largely unmanaged today and rely on an ad hoc approach driven by phone calls and faxes. As providers organize into Ecosystems, and some providers take on Accountability and risk for outcomes. technology like Ankota's will be critical to manage these transitions effectively and reduce avoidable readmissions.

Download the complete HFMA report here 

Topics: Care Coordination, transitional care, Will Hicklen, Care Transitions, Accountable Care Organizations, ACO, ACO Technology

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Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit or contact Ankota.

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