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Ankota: Ushering in the Next Generation of Homecare Blog

7 Ways Business Consultation can Help Your Startup Home Care Agency

Posted by Ken Accardi on Aug 5, 2017 10:19:50 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

startup home care

If you’re considering starting a home care business or expanding the services you currently offer, there’s a lot you’ll want to know first. You need the right support to help you prepare for everything that’s likely to come your way.

Support for Your Startup Home Care Business

Is it possible to succeed in the home care industry on your own? Sure, but there will be many obstacles along the way.

Working with a professional consultant is a sure-fire way to overcome those obstacles with ease and speed. Thereby helping your dreams become a reality faster with fewer expenses and less stress. Here’s how!

1. Help Getting the Required Tools

Yikes, startups must have employee handbooks, forms and the all important home care manuals. The amount of documents needed for running a thriving—and compliant—home care agency seems to be endless. Going it alone means you’re responsible for creating or compiling these documents, and for finding all the information required for each one.

Instead of spending hours upon hours researching, writing, and editing documents, consider purchasing customizable products from a trusted industry expert. A professional who know exactly what’s required for your business and has experience crafting the documents you need. This helps speed up the process for your startup or new business line so you can focus on other pressing matters.

2. Accreditation and State Licensure Preparedness

Before you can open the doors of your startup home care business, you must be licensed and, depending on your business plan, accredited. An experienced consultant leads you in the right direction, helping you with obtaining your license and becoming accredited.

Through policy revisions, on-site evaluations, and mock surveys, your home care consultant will guide you toward 100 percent preparedness for licensure and accreditation.

3. Industry Knowledge and Professionalism

A world of information is at your feet whether you’re brand new in the home care industry or attempting to grow or save your organization. But wading through all the available info is time-consuming and stressful.

Expert consultants gain extensive knowledge through working with startups and expansions of all sizes and types. They’re in the know about regulations for each type of agency and can steer you towards what works and away from what doesn’t.

4. Hiring and Orientation Assistance

One of the most stressful aspects of a startup home care business is finding the right team to support your goals. The hiring and training process is exhausting, but a trusted expert helps you streamline the process. Thus ensuring you hire people who truly fit your agency’s culture.

Once you’ve secured a team, it’s important to provide sufficient training and orientation. The right consultant offers guidance and tools for turning your employees into an elite staff.

5. Software Expertise

Selecting software that meets all the needs of your startup home care business is a crucial part of success. From client care to billing and scheduling, efficient software is paramount. It helps to keep your organization’s operations running smoothly with as little headache as possible.

When you partner with a knowledgeable home care expert, you receive advice and guidance on choosing the software that best fits your agency’s requirements.

6. Help with All Things Coding

Accurate and efficient coding is vital to the success of your startup home care business. When done correctly, it can mean higher reimbursement for your agency, but when coding falters, so does your revenue.

Obtaining a coding outsourcing partner is a great option for making sure there are minimal errors before billing or submitting claims. It prevents you from needing certified coders and provides documentation and coding education for staff. All while ensuring you receive maximum reimbursements!

7. Guidance for Staff Education

Many home care consulting firms, provide compliant, industry specific staff education and training. This education fulfills requirements, enhances client care, improves employee satisfaction, and sets you apart from the competition.

Kenyon HomeCare Consulting and Your Startup Home Care Business

At Kenyon HomeCare Consulting, we offer everything outlined here, and more. Our consultants are experienced, professional, and knowledgeable. And our Aide University program is the only online continuing education program of its kind.

Contact us to speak with one of our experts!

This article entitled, "Getting Startup Home Care Business Support Will Help Your Dreams Come True Faster With Less Stress", first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

The Future of Transportation and Home Health

Posted by Ken Accardi on Jul 29, 2017 9:29:12 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

Transportation

Self-Driving Cars?

One of the big costs and barriers for home health agencies is transportation.  How many times have we all lost money on unfilled shifts or visits because of car problems?  At the CAHSAH conference last month we heard that some agencies are solving the problem by using Uber.  While it does cost the agency a bit more, it is more than made up by not having the entire shift lost because the aide or nurse had car problems.

With the projection that in the very near future most of us will have self-driven cars, this will be less of a problem especially if as projected. An article I read that posted on theguardian website provides some insight into this impending innovative approach to transportation. We will not own the cars. Instead, there will be a monthly bill to pay for the use of a car that will be summoned by cell phone to pick us up and drop us off.  No more missed shifts or visits and for those of you with teenagers, no more speeding tickets or totaled cars, as the cars all have sensors that prevent crashes as well as maintain the speed limits and are not driven by the younger drivers.

This article entitled, "The Future of Transportation and Home Health", first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon, July 2017 Newsletter

Homes of the Future - Home Care Ready

Posted by Ken Accardi on Jul 16, 2017 11:12:59 PM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

Universal Homes

The Universal Homes Of The Future

I am hearing more and more about Universal homes these days and it is beginning to appear in home health related news. “Universal design, also called barrier-free design, focuses on making the house safe and accessible for everyone, regardless of age, physical ability, or stature. True aging in place!

When thinking of home design for disabilities, most of us think immediately of ramps and grab bars when we think of accessible housing, but universal design goes far beyond that while remaining largely invisible to the casual observer. In fact, applying universal design concepts such as wider doors and hallways makes a house feel more spacious.”

As Fred Astaire said, “Old age is like everything else,”. “To make a success of it, you’ve got to start young.” These same principles apply to home design: Plan for all stages of life when remodeling or building, even if you are in perfect health now. You never know what life may throw your way, be it be a minor mishap (breaking your leg) or something more serious (being confined to a wheelchair)”

The most important aspect of Universal Design is flexibility. Remember that technologies are always evolving and your lifestyle is similarly inclined to change at a moment’s notice. Universal Design allows your home to transition with you as life happens rather than forcing you to work around frustrating barriers.

So, what will the home of the future look like?  The following is just a beginning of what I am seeing architects begin to incorporate into home designs:

  • There will be limited use of stairs,

  • lighting systems will be automatic, coming on when someone enters a space and turn off when they leave [motion sensors]

  • large windows, French doors, placed throughout the house to maximize natural lighting. Additionally, the use of skylights and solar tubes to bring in natural light

  • Curbless showers, grab bars designed to look like part of the feature not like an addition, towel and robe hooks next to the shower, recessed storage in the shower for soap, shampoo and conditioner

  • Faucets throughout the house that works with touch or movement

  • Levered handles on doors

  • Soft slide cabinet and drawers that require little effort to open and close

  • Slip resistant floors

  • Cabinets that sit on the counter space for easy access

  • Increased space between areas especially in the kitchen that accommodate a wheelchair or a walker

These are a few of the elements that we will be seeing in all home designs and remodels.  

This article entitled, "The Homes Of The Now And The Future; The Universal Home", first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon, August 2017 Newsletter

10 FAQs For a Successful Interim Management Solution

Posted by Ken Accardi on Jun 14, 2017 10:38:00 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

Times of change are troublesome for home care agency owners, leaders, and HR personnel. Managers are a crucial part of any organization, and surviving without an important member of your home care team is difficult. Enter: interim management. With the right interim management solution, your organization will not only survive during a transformation—it will thrive.

The Interim Management Solution FAQs

Interim Management Solution

What exactly does the interim management solution entail? We’ve got answers to your most frequently asked questions right here!

1. What does an interim manager do?

In a nutshell, an interim manager (IM) fills in when you lose a management-level employee. But it’s about so much more than filling an empty chair.

Stepping into the temporary role of manager, the IM helps your agency optimize success during a transition by encouraging focus, organization, and productive change.

2. Why do I need an interim manager?

When you lose a valuable team member, it affects your entire organization—from clients and staff to profit. This disruption often causes a downward shift in productivity and growth.

The interim management solution keeps your home care agency on track and helps prevent roadblocks.

3. How can an interim manager help my agency grow?

An IM does more than simply take over your former employees existing roles and responsibilities. They may also provide an organizational assessment, during which you’re able to analyze your areas of strength and weakness.

After the assessment, the IM helps you develop a plan that allows for any necessary restructuring, thus resulting in continuous growth.

4. Will an interim manager help find a new employee?

During the interim management solution period, your IM offers guidance and support in finding a new team member who will both reflect and sustain the goals of your agency.

5. How does an interim manager save me time and money?

By preventing you and your existing staff members from taking on extra work. Hiring an IM allows you to focus on what matters most—clients and growing your organization. Additionally, the IM saves you from paying overtime to exhausted staff who are trying to fulfill two roles.

As a bonus, working with an IM prevents employee burnout during times of change. This keeps turnaround low and saves you the time and money necessary to find and train additional team members.

6. Will an interim manager be able to keep my clients happy?

The simple answer is “yes.” Part of the interim management solution is making sure everything regarding client care continues to run just as smoothly—if not more so—as it did before the transition. This ensures that clients are well cared for, resulting in their satisfaction and more referrals.

7. How does hiring an interim manager affect existing employees?

Major change within an organization can often be scary or frustrating for your team. While some may think that bringing in a stranger will only make things worse, the opposite is actually true.

Your IM will work with the team to come up with new goals, ideas, and strategies so that no staff member feels ambushed.

8. What can an interim manager do to restructure my organization?

Restructuring is often necessary after a significant agency transition. An IM works with you to determine what changes need to be made in order to implement an effective growth strategy. Then he or she helps you and your team put those ideas into doable action steps resulting in success.

9. When do I need to call an interim manager?

As a general rule of thumb, as soon as you get word of a major transition, it’s time to make the call and learn what kind of interim management solution is right for your organization.

10. How long will an interim manager work with my agency?

The exact amount of time varies depending on your particular agency’s situation. But with the right interim management solution, rest assured you will have the professional help and support you need until your organization is fully staffed and well on its way to success.

Kenyon HomeCare Consulting’s Interim Management Solution

At Kenyon HomeCare Consulting, we offer unparalleled interim management services. Call us at 206-721-5091 or visit https://www.kenyonhcc.com/contact-us/ to schedule a free 30-minute consultation.

We are here to help you start the process of enlisting the help of an interim manager quickly!

This article entitled, 10 FAQs FOR A SUCCESSFUL INTERIM MANAGEMENT SOLUTION, first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon, July 2017 Newsletter

How To Overcome Losing Homecare Managers

Posted by Ken Accardi on Jun 5, 2017 4:07:24 PM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

Losing a homecare manager can be significant to your agency. As humans, we’re wired for consistency, and nothing triggers negative emotions faster than abrupt change. Even when change isn’t shocking, it’s difficult to move forward after losing a manager. But, there are concrete steps to take to prepare for a smoother transition.

Surviving Homecare Manager LossHomecare Manager

Regardless the reason a manager leaves— voluntarily or involuntarily—the result is often a disgruntled staff. Here are five ways to transition successfully through the process:

Prepare for Change

Being prepared avoids the problems accompanying major change. Initially, develop a system of power distribution relying on a team of leaders, rather than one person. This allows your to proceed with daily operations.

This process includes an emergency plan. Determine exactly which steps you’ll take if a manager leaves. What tasks will be assigned to each team member? Will clients still be well-cared for? Work out the kinks proactively to avoid problems.

Guide the Conversation

In the midst of transition, talk flies and rumors spread. Get a handle on it before these rumors even start. Take charge by giving employees a clear explanation of what happened, assuring job security, and a future plan.

Regroup & Review

Change provides opportunity to evaluate where your agency stands. Use this time to evaluate goals, strengths and weaknesses, vision, values, policies and procedures, and operational systems. Once completed, you can start with a new manager knowing where you thrive and where you need help.

Ask for Help

Sometimes, agencies benefit from a step back and objective professional help. A consultant, or temporary homecare manager, can address operational, clinical, personnel, and financial challenges. Hiring the wrong person is expensive and time consuming, so consulting helps you hire the right person while improving operations. It’s helpful having fresh perspective in hectic times, which is why the advice of a seasoned home health consultant is invaluable.

Move Forward

Find, hire, and train new management using systems and goals from the time spent reevaluating your homecare agency. By following these guidelines, your successful transition is steps ahead and employees will be grateful.

Turn to Kenyon HomeCare Consulting after the Loss of a Homecare Manager

The professionals at Kenyon HomeCare Consulting are available to assist with each of the steps mentioned here. From helping you prepare for change to assisting with the hiring process, we’re the experts your agency needs. Schedule your free consultation to learn more.

This article entitled, "HOW TO OVERCOME LOSING HOMECARE MANAGER" first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

Take Another Look: Kenyon’s 10 Most Popular Coding Blogs of 2016

Posted by Ken Accardi on May 24, 2017 9:48:00 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

bigstock-Coding-word-in-d-letters-with-108793814-300x269.jpgAt Kenyon Connects, you find quick and ready access to a steady stream of coding blogs all year long. But now that the new year has gotten under way, there is no better time to stop and review the most popular 2016’s coding blogs. Did you miss an important article you could greatly benefit from if only you had seen it? Or did you read, learn from, and enjoy a past article that you would like to revisit or share?

10 Most Popular 2016 Kenyon HomeCare Consulting Coding Blogs

Below, we list the top 10 most popular 2016 Kenyon HomeCare Consulting coding blogs. Our analytics tell us these articles received the most ‘hits’ in 2016. Likewise, we hope you find them ‘a hit’ as you rediscover information in the new year.

1. 8 Essential Tips for Getting Unparalleled Reimbursements Quickly

In this article, the importance of essential nutrients to the health and wellness of the human body is compared to the importance of following essential coding, documentation, and coding practices at your homecare agency.

2. Updated 2017 ICD-10 Codes Just Arrived. Are You Prepared?

Here, we gave a “heads up” on the some 2,500 changes to ICD-10 in October of 2016. Also the article covers helpful hints on how to implement those changes, some perspective on the October 2015 switch to ICD-10 and what to expect in future ICD-10 updates.

3. How to Get Rid of Poor Reimbursements Once and For All!

This blog focuses on how agencies struggling with their reimbursement rates can improve. Even agencies doing well with reimbursements can maximize processes to expand the bottom line. Article also contrasts outsourcing benefits with in-house coding.

4. What Will Home Health Coding Look Like in 100 Years?

This article begins by looking into the radical changes and exceptional progress medical coding has gone through in the past. Then we speculate on how coding may change going forward. At the conclusion, find 5 keys to ensuring your homecare agency’s future is bright.

5. How to Eliminate Pesky Coding and Documentation Issues

Are you suffering from “pesky” coding/documentation problems that, like flies buzzing about your head, never seem to go away? This article addresses those issues and gives direction to finding effective solutions.

6. How to Know You’re on the Right ICD Coding Path

This is a survey of five “signposts” or “warning signs” that indicate your ICD coding may not be “on the right path.” The signposts are: managerial overload, coding confusion, AWOL documentation, missing opportunities, and never being up to date.

7. 12 Reasons Outsourcing Is Better Than In-house Coding

Here is a litany of a dozen good reasons to opt for outsourcing over doing your coding in-house. And best of all, explains how outsourcing ultimately translates into a better bottom line.

8. A Day in the Life of a Home Health Coder

Here we follow an under-prepared home health coder through his or her “No Good, Very Bad Day.” We then offer solutions that can keep such bad-day experiences from becoming the norm, or even totally eliminate them.

9. What Is the Truth About Letting Managers Manage Instead of Coding?

This blog covers fallacies when leadership insists their managers have time to code. Managerial responsibilities that can suffer when managers code and alternatives freeing managers to do what they do best — manage, are also discussed.

10. #1 Way to Cure an Anemic Bottom Line: Correct Diagnosis Coding

Of all our 2016 coding blogs, this blog was the most popular. In it, we explain how to improve on the CMS “Key Performance Indicators (KPIs)” and put your bottom line in good health. Are you ready to ensure your coding is both correctly and efficiently done?

You Have Read the 2016 10 Most Popular Coding Blogs, Now What?

As is evident from our above-listed most popular blogs of 2016, Kenyon HomeCare Consulting offers homecare agencies invaluable assistance. We can provide temporary or permanent coding outsourcing, staff coding education and help improve your reimbursements.

With Coding Plus, our clients report a 29% to 48% boost in reimbursement rates. Kenyon’s will help you maximize reimbursements with:

  • OASIS integrity reviews

  • Comprehensive help with documentation

  • Guaranteed HIPPA compliance

  • Fast, accurate coding and claim submissions

  • Monthly progress reports, and more!

For a free 30-minute consultation, contact Kenyon HomeCare today by calling 206-721-5091 or filling out our online contact form!

This article entitled, TAKE ANOTHER LOOK: 10 MOST POPULAR CODING BLOGS OF 2016Take Another Look: Kenyon’s 10 Most Popular Coding Blogs of 2016, first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

10 Startup Home Care Fundamentals I Wish I’d Known

Posted by Ken Accardi on May 15, 2017 11:17:00 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

Whether you’re launching a new business line within your existing home care agency or initiating a startup home care, from scratch, it’s crucial to get all your ducks in a row beforehand. With that in mind, we’ve crafted a list of the ten most fundamentally important factors in pursuing your new endeavor.

Startup Home Care Fundamentals for Success

Startup home care fundamentals go beyond turning on your open sign. Here’s what you need to know to ensure your startup success.startup home care

1. Research

Before you can begin planning other aspects of the startup home care process, adequate research must be conducted.

This includes evaluating the competition in various locations, learning the needs of each community you consider, and settling on a final location(s). Doing this before moving forward ensures your organization is in a position to succeed.

2. Business Plan

This strategy maps out the path your agency will take in order to grow. It generally projects where you want to be in three to five years, as well as the steps and funds needed to get there.

Remember, it can take up to a year to secure your license, certification, and or accreditation. So, ensure your finances allow for this low-revenue period. The U.S. Small Business Association is a great resource for learning more about business plans.

3. Legal Requirements

Complying with regulations are a major part of any startup home care process. Obtaining licensure or certification is overwhelming and time consuming. Therefore, it’s always best to be familiar with and understand all federal and state requirements and if applicable, accreditation standards for your specific business type.

4. Resources

You may be surprised to discover how many resources are needed to adequately launch a new home care organization or service line. In addition to the obvious office space, you must also acquire the following:

5. Staff

A home care organization is only as successful as its staff. Consequently, that’s why it’s important to build an elite caregiver team from the beginning.Before posting job openings, define the different positions you will needed, write a job description for each, and outline their responsibilities. Upon startup, it may be helpful to find employees who can take on multiple roles until you become more established.

6. Processes and Strategies

Don’t wait until you’re up and running before creating uniform processes for the many tasks happening on a regular basis. Part of startup home care fundamentals is establishing these strategies. Among others, you’ll need to plan for:

  • Staff orientation
  • Client admission and services
  • Billing
  • Personnel records
  • Client records

7. Employee Education

Educating team members is more than simply throwing a training manual at them and sending them into client homes. To really soar, your organization needs comprehensive ongoing training.Determine what your staff needs to know for certifications and professional licenses, what competencies you’ll test for, and who will be charged with managing the education process.

8. Referral Sources

Referral sources are the lifeline of any successful home care organization. So, your startup process should include learning about all potential sources and determining how you can best meet their needs. Consider the following steps:

  • Understand who they are
  • Learn their service needs
  • Brainstorm how the referral source and your agency can partner
  • Set up recurrent meetings
  • Develop services around their needs

9. Marketing

Marketing is a vital part of any startup regardless of industry, including home care. Develop goals and a plan to meet those goals. Implement all avenues – radio, TV, social media and written materials.When marketing, consider your services, what sets you apart, and what your referral sources need. It’s often best to bring in a marketing expert to get you started.

10. Professional Consulting

A professional home care consultant is helpful in many areas, from guiding the startup process to helping you maneuver through legalities. Look for a consultant who has abundant experience in all aspects of home care, can provide necessary resources, and is conscientious of your goals.

Startup Home Care Fundamentals and Kenyon HomeCare Consulting

Kenyon HomeCare Consulting is your one-stop shop for all your startup home care needs. Our services include everything from interim management to marketing to policy manuals. Give us a call to learn more.

This article entitled, 10 STARTUP HOME CARE FUNDAMENTALS I WISH I'D KNOWN, first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon, June 2017 Newsletter

Hire A Startup Expert for Your New Home Care Agency Or You’ll Hate Yourself Later

Posted by Ken Accardi on Apr 19, 2017 10:05:00 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

If you’re considering starting a home care business or expanding the services you currently offer, there’s a lot you’ll want to know first. It’s often challenging to find the right resources and prepare for everything that’s likely to come your way.

You have two options when facing a business expansion or a startup. The first is to go it alone, digging deep until you’ve learned what you need to know. The second option is to work with a startup expert, someone who can guide you every step of the way and help you avoid costly errors.

startup expertWhat Happens Without a Startup Expert?

By choosing the first of these two options, you’re setting yourself up for a long, hard journey.

Let’s take a look at 10 issues that are probable when embarking on a homecare startup or expansion without the help of a qualified consultant.

1. Not Enough Market Research

When you don’t conduct enough—or the right kind of—research, you miss information that’s vital to your success. You may end up with services already saturating your market. Or worse, in a community where there aren’t enough potential clients needing your specific offerings.

2. Little to No Initial Revenue

Starting any business and turning a profit is always a challenge, but even more so for the homecare industry. Organizations must obtain their license, accreditation, or certification before they can charge clients or insurance companies for services rendered.

This process can take upwards of a year in some states. If you aren’t prepared with a cash reserve, your agency could quickly go under.

3. Regulatory Roadblocks

From OSHA and HIPPA to federal, state and accreditation requirements, there’s a lot to master before your homecare organization is up and running. Do you have the time and knowledge necessary to get to the finish line without the help of a startup expert?

4. Insufficient Resources

You will need lots of resources! These include employees, policy and procedure manuals, computer software, and education. Neglecting to prepare with adequate resources before launching is the fastest way to a disastrous startup.

5. Incomplete Processes

When embarking on a startup or business expansion, entrepreneurs must hone their processes for maximum efficiency. Staff orientation, client admissions, emergency preparedness, and quality improvement are areas that require specific attention and detailed processes.

6. Poor Referral Practices

Referrals, whether professional or client-based, are the lifeline of any homecare organization. The first step to starting or growing your agency is knowing where to look for referral sources. Without that, it’s nearly impossible to obtain a steady stream of new clients.

7. Inadequate Marketing Plan

Marketing is perhaps the most difficult task associated with being an entrepreneur. The wrong tactics can end up costing you significant time and money, without garnering any worthwhile results.

8. Insufficient Tools for New Business Lines

Maybe you’ve already stepped foot into the home care industry but now wish to expand your reach by offering a new business line or opening an additional location.

Do you have the ability required to plan, troubleshoot, communicate, and troubleshoot this new venture while keeping your current operation in growth mode?

9. Lack of Support

Support groups are essential to any startup founder’s success (and sanity). If you decide not to work with a startup expert, you won’t know where to turn. State and national industry associations and small business groups are examples of support resources.

Succeeding With a Startup Expert

If this all seems overwhelming to you, you’re not alone. Every entrepreneur has felt the startup stress at one point or another.

The good news is that hiring a startup expert will save you from most, if not all, of these issues. With the right consultant, expect to reap the following benefits:

  • Guidance on choosing a location and the right services
  • Help with obtaining the best resources for your specific agency type
  • Direction on how to obtain licensing and accreditation in your state
  • An effective plan for business growth, funds management, and in-house processes

Work with a startup expert at Kenyon HomeCare Consulting to avoid hating yourself because of the time and money lost by trying to do everything alone. Let our professionals point you toward success right from the beginning!

Contact us or call 206-721-5091 today for your 30 minute free consultation!

This article entitled, HIRE A STARTUP EXPERT NOW OR YOU'LL HATE YOURSELF LATER, first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

Top 5 Reasons Home Health & Hospice Agencies Need Accreditation

Posted by Ken Accardi on Apr 12, 2017 11:52:02 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

As our industry continues towards a pay-for-performance model, success and survival is dependant on quality patient care.

Importance of AccreditationAccreditation

Regardless of the focus of your agency, whether home health or hospice, here are the top 5 reasons to begin accreditation.

1. Shifting Payment Models

This industry is shifting to a pay-for-performance models of payment. This means patient outcomes and patient satisfaction become crucial for reimbursement.

Accreditation helps you improve quality measures which increases payment for services.

2. Insurance Contracts

Many insurance providers refuse contracting to Medicare home health agencies without accreditation. Accreditation proves to payers your agency is serious about quality patient care.

Think of it this way: Payers for services expect to pay less for emergency and hospital care with provision of quality home care. It’s in their best interest—and yours—to focus on care quality.

3. Stricter Measures

Accreditation requires a higher level of quality standards than being a medicare provider only.

Accreditation requires implementation and evaluation of quality measures in provision of clinical care. The process allows agencies to meet and exceed quality standards of care.

4. Improved Culture

Accreditation requires organizational assessment which determine strengths, weaknesses, and goals. Agencies engaged in this process promote team approach and atmosphere for employees.

Additionally, agency evaluation to maintain accreditation allows the collaborative environment within your agency is ongoing.

5. Agency Growth

When you focus on improving patient care, employee participation, clinical outcomes, and patient satisfaction; growth is a natural result.

Satisfied patients are more likely to recommend services to others and use services from you in the future. Satisfied Payers refer to agencies providing quality outcomes that saves money.

How Kenyon HomeCare Consulting Helps

At Kenyon HomeCare Consulting, we’ve been there, done that when it comes to accreditation. No matter your agency type, we guide you toward accreditation.

Our experts provide professional, effective organizational assessments that give you guidance to successful accreditation. Reach out today for your free consultation.

This article entitled, TOP 5 REASONS HOME HEALTH & HOSPICE AGENCIES NEED ACCREDIDATION, first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

Creating Unparalleled Aide Care With Advanced Education

Posted by Ken Accardi on Mar 20, 2017 10:42:00 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

 

For those of you who follow Kenyon Connects regularly, know that Kenyon HomeCare Consulting has developed Chronic Disease University. This online platform targets aides and currently offers advanced education with 9 college level courses focusing on care of those with chronic disease and conditions. Why would I spend so much time and money to create this tool you ask? The simple answer is because health care is heading in a new and different direction. Third party payers such as Medicare, Medicaid and private insurance as well as individuals paying out of pocket are demanding value for the money spent.

Business Education on the Mechanism of Golden Gears. Business Education - Illustration with Glow Effect and Lens Flare. Business Education - Concept. Business Education - Industrial Design. 3D.

The Value of Educating Today’s Aides

What value do you contribute by continuing to staff cases with aides who are ill prepared to care for clients diagnosed with major health care issues? Today, aides not nurses provide “bedside” care equating to hours passed with these fragile clients. Therefore, these aides need to receive education on how to care for, recognize and understand their client’s diseases and conditions. How can we expect aides to report to their nurse managers if they are unable to recognize symptoms and meaningful relay what they are seeing?

My Real Life Example

Let me give you one of my real life examples. Back in the mid 1970’s, I was working for the Visiting Nurses Service, the only home health agency at the time. Most aides were hired as they came in and applied. There were no requirements for basic education, no criminal background checks and no reference checks, as there is now. Consequently, the caliber of aides varied widely.

One of the aides I worked with often was Rose. She had minimal education and was slow to recognize patient issues. Aides were assigned two hour shifts and responsible for personal care, housekeeping and meal preparation as reflected in the care plans. During unannounced supervisory visits, I frequently found Rose eating in front of the television watching her favorite soap opera. Consequently, the patient went without personal care, the house was a mess and no food was prepared.

One day I got a call from Rose about one of our patients, I will call him Carl. Rose said Carl didn’t feel well. When I asked her how she knew “he doesn’t feel well” she replied, “Because he says he doesn’t feel good.” I asked if she was looking at him and she replied yes. So I asked, “What does he look like?” She said, “He looks like he doesn’t feel good.” Needless to say I quickly reorganized my day and went to visit Carl.

A Nursing Visit To Carl

Upon arrival, the first thing I noted was Carl’s fruity breath. Although a brittle diabetic, he had been in good control for the last two months. I checked his blood sugar and found a level of 580. Additionally in the fridge, I found three filled insulin syringes containing his weekend insulin doses. While assessing Carl, he admitted to being on a friend’s boat all weekend partying and drinking, forgetting his insulin. This necessitated a call to his physician getting an order for short acting insulin. After picking the insulin up from the pharmacy, I returned to his home to administer the insulin. I gave Carl instructions to check his blood sugar in an hour, call me the results so I could report to the physician. An hour later his blood sugar was under 200 and his primary physician gave the order for me to visit the next day to reassess.

The Difference of Advanced Disease Education for Aides  

This situation would have been much different if Rose was educated to recognize symptom changes in a diabetic patient. She would be able to recognize red flags and call me to report Carl’s elevated blood sugar, fruity breath, and unused filled syringes. My immediate response would be a call to his physician getting orders for short acting insulin with dosage. Saving time, Rose could pick up the insulin so I could administer it as soon as I arrived.  All these tasks would be accomplished in an hour instead of the three it took.  Additionally, Rose could reinforce with Carl past teaching on the dangers of missing his daily insulin and the harmful effects of drinking for a diabetic.

Client/patient care must be a team effort. To be a member of the team, aides must receive disease education. They must be able to recognize symptom red flags and understand what and when to report to their supervisor. To become the agency of choice for referral sources, advanced disease training for aides is paramount.

Agency Rewards of Aide Advanced Disease Education

Think of the sales advantage when informing professionals at your local cardiac clinic that 20 of your 120 aides are certified in Congested Heart Failure (CHF).  And then assuring them that these aides will be caring for all their patients. Think of the value your agency will contribute to the entire health care system. Unnecessary hospitalizations and ER visits will be avoided reducing health care costs. Think of the value you will bring as a partner in newly forming ACOs, Medical Homes and other groups. Think of the marketing and sales advantage over your competition!

Get started today! Provide your aides with advanced disease training. Give the comprehensive in-depth knowledge and skills needed to deliver five-star chronic disease care. Discover Aide University, the only online continuing education program of its kind.

Call 206-721-5091 or contact us to schedule an appointment for more information.

This article entitled, CREATING UNPARALLELED AIDE CARE WITH ADVANCED EDUCATION first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent whitepapers, entitled "Seven Habits of Highly Effective Private Duty Home Care Agencies" available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

7_habits_effective_home_care.jpg

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

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Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

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