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FAQs

The following are answers to Frequently Asked Questions (FAQs) about the Ankota Home Healthcare Solutions:

Q: Do I need to replace my patient management and billing systems to use Ankota?

A: Absolutely not! Ankota was designed to work with your existing systems, and to interface where needed to avoid duplicate data entry.

Q: Does Ankota require a large project and upfront expense?

A: No! Ankota was designed to Go-Live in just a few weeks with a small project cost, and there are no licenses to buy. Instead, you pay a monthly fee for each resource using the system. The monthly fee covers the license, the server hardware, the third-party licenses such as the database, as well as customer support.

Q: Do I need to replace or buy a hardware device for each of my care providers?

A: Generally not.  Ankota's software runs on the web, and for mobile workers runs on a range of devices including everyday telephones (for caregiver telephony), smart phones, popular tablets like the iPad and Android, and PCs.

Q: What happens if Ankota does most of what I need but I need some adjustments?

A: Ankota is happy to work with innovators in care delivery to meet their needs.  If you have a unique challenge we can outline a proposal for the customizations that you need.  If your needs represent a broader community, we will consider developing your customizations at a lower cost.

Q: I need to connect my ecosystem, but only have authority to choose technology for my own group.  What do I do?

A: Let's have a chat. In some cases, other ecosystem member like your referral sources and subcontractors connect for free.

Q: Does Ankota help me comply with HIPAA?

A: Yes. All of the HIPAA requirements for electronic systems specified in 45 CFR 164 sub-part C were built into the design of the Ankota solution. We are happy to provide a detailed explanation of how each point is handled.

Q: My organization is growing; do I need your help to add new users?

A: No, you don’t need our help, but our support team is always here for you. Our system is designed to allow you to add new users, new services, new care plan items, new treatment plan templates, and more, without having to go through Ankota.

Q: How do I learn more about Ankota?

A: Go to our Contact Us page, and let us know how we can help you or email us at [email protected].