The following are answers to Frequently Asked Questions (FAQs) about the Ankota Home Healthcare Solutions:
Q: Do I need to replace my patient management and billing systems to use Ankota?
A: Absolutely not! Ankota was designed to work with your existing systems, and to exchange visit and patient information electronically.
Q: Does Ankota require a large project and upfront expense?
A: No! Ankota was designed to Go-Live in just a few weeks with a small project cost, and there are no licenses to buy. Instead, you pay a monthly fee for each resource using the system. The monthly fee covers the license, the server hardware, the third-party licenses such as the database, as well as customer support.
Q: Do I need to replace or buy a hardware device for each of my home health workers?
A: No, Ankota's Paperless Work Reporting can use the patient’s home phone, your existing cell phones, or other existing Windows-based devices (like PDAs or Tablet PCs) that you have in your company.
Q: What if I have multiple back-office systems for my different disciplines?
A: Ankota was designed to interface with more than one back-office system at the same time such as Billing Systems for Skilled Nursing, Health Aides, Physical Therapy, DME, RT and Pharma. In fact, the system has the ability to help you coordinate care for a single patient even if they have multiple patient IDs in your different systems.
Q: Does the scheduling engine respect continuity of care?
A: Absolutely. In fact, based on the services that your organization provides, you decide which services result in the best outcomes when the same worker visits that same patient each time and Ankota executes your plan.
Q: Does Ankota help me comply with HIPAA?
A: Yes. All of the HIPAA requirements for electronic systems specified in 45 CFR 164 sub-part C were built into the design of the Ankota solution. We are happy to provide a detailed explanation of how each point is handled.
Q: My organization is growing; do I need your help to add new users?
A: No, you don’t need our help, but our support team is always here for you. Our system is designed to allow you to add new users, new services, new care plan items, new treatment plan templates, and more, without having to go through Ankota.
Q: Does the scheduling application understand the regional structure that I use to break up my work?
A: Ankota can be configured to understand your scheduling best practices, however this is an area where we might be able to help you improve. For example, if you’ve broken your service area into zip code groups, we might not need to use these anymore. The system considers where your workers are located; where your patients are located; what the required delivery windows are; what skill is required for each job and more; in order to assign the most well-suited worker. Generally, your nurses will stay close to home, but if there’s extra work in one region or another on a given day, the system can adjust.
Q: How do I learn more about Ankota?
A: Go to our Contact Us page, and let us know how we can help you or email us at firstname.lastname@example.org.