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Ankota CEO & CMO to Speak to Maryland Home Care Providers

Posted by Will Hicklen

Feb 28, 2012 2:41:00 PM

February 28, 2012 Baltimore, Maryland   Ankota Co-Founder & CEO Will Hicklen will present to Maryland Home Care Providers at the MayHAC Annual Provider Upgrade Conference on March 8, 2012 1-4pm, at the JHH Mount Washington Conference Center. Also presenting is Dr. J. Hunter Young, Ankota’s co-founder, Chief Medical Officer, and Medical Director of Johns Hopkins HealthCare in Baltimore, Maryland.

This year’s conference, entitled “Improving Accountable Care Practices” promises to help providers assure compliance with new and evolving regulations while learning how to leverage new technology and best practices to grow their businesses more profitably.

Each year, the conference educates providers on new and pending legislation and connects them with key State officials in a collaborative environment. 

In addition to Mr. Hicklen and Dr. Young, MayHAC’s confirmed speakers include MD Secretary of Aging, Gloria LawlahState Inspector General, Thomas RussellAsst. Inspector General, Susan Steinberg, and Department of Aging Community Liaison, Maryam Baharloo.

 “The regulatory environment is becoming increasingly complex and providers are under real pressure to have their houses in order,” says Hicklen. “MayHAC helps providers understand regulations and govern their businesses in ways that make sense, are fully compliant with State regulations, and put patient care first.”

Based in Towson, Maryland, MayHAC is Maryland’s premier Compliance and Marketing firm dedicated to Maryland Health Care Providers, and hosts the event annually for home care providers that are licensed by The Maryland Department of Health and Mental Hygiene’s Office of Health Care Quality (OHCQ). Providers are encouraged to register for the event here or visitMayHAC’s web site directly.

Also based in Baltimore, Maryland, Ankota, Inc. is the pioneering company in the field ofHealthcare Delivery Management (HDM) focused on improving the quality and efficiency of home health care. Ankota’s HDM technology organizes healthcare into a “delivery model” to better plan, coordinate and deliver care in the home, with immediate cost savings and productivity improvements for providers.

Topics: Home Care Industry, Private Duty Agency Software, Home Care Best Practices, Care Coordination, transitional care, Home Care Technology, Will Hicklen, Home Care, NPDA, PDHCA, MAYHAC, Dr. J. Hunter Young, Johns Hopkins HealthCare

ANKOTA AND CARECENTRIC ANNOUNCE PARTNERSHIP

Posted by Will Hicklen

Dec 6, 2010 12:12:00 PM

 Ankota Care Centric Partnership

     Ankota Care Centric Partnership

 

 

 

       

New Alliance Combines Ankota’s Innovative Technology with CareCentric’s Pioneering Solutions for Home Health, Home Medical Equipment, Hospice and Private Duty Services

Baltimore, MD and Atlanta, GA, December 6, 2010Ankota, a Healthcare Delivery Management (HDM) business with a patient-centric, performance-focused approach to managing the delivery of care, and CareCentric, a healthcare solutions company that has offered industry-leading software and services to post-acute care providers for more than 40 years, announced a strategic alliance today to provide home health provider organizations with greater efficiencies resulting in immediate cost savings and increased productivity.

Under the terms of the agreement, CareCentric will sell and support the combined solution with its Caretinuum™ software product. Ankota’s technology for managing the delivery of care will be integrated with CareCentric’s capabilities for managing the business side of care.  Specifically, Ankota will provide optimization of staff schedules and travel plans, provide mobile work management capabilities to home medical equipment (HME) delivery workers and bring voice response telephony capabilities for nurses, paraprofessional home health aides and delivery staff.  When joined with CareCentric’s patient billing, medical equipment inventory and point-of-care nursing documentation, the combined solution sets a new standard for managing healthcare delivery models and positions both companies for accelerated growth. Customers will benefit immediately through substantial reductions in operating costs and increases in capacity to provide care for homebound patients.

“This strategic alliance brings together CareCentric’s decades of market-leading healthcare solutions in key market segments with Ankota’s cutting-edge innovation and technology to provide a new level of efficiency and coordination of post-acute care services,” said Ankota CEO and Founder Will Hicklen. “Customers who take advantage of our combined product will dramatically increase productivity right away while continuing to fine-tune their coordination, distribution and mobile delivery models.”

Ankota and CareCentric now offer the HME market a powerful, integrated tool to reduce expenses and increase productivity.  Use of the HME optimization software can result in 25 to 35 percent fewer miles driven, increased delivery capacity of 10 to 20 percent and a savings of $800 to $1200 per vehicle per month. Key product features include optimized scheduling and route planning, real time delivery reporting and GPS tracking, configurable care plans and an easy-to-use Internet interface. The Caretinuum software tool is scalable, modular, integrated and patient-centric, and it is backed by consulting, education and training, management and technology support services.

“CareCentric and Ankota have a shared desire to deliver high-quality solutions on a single platform,” said Darrell Young, President and CEO of CareCentric. “Both companies are focused on improving the quality and efficiency of home healthcare to help drive success for our customers, so naturally we are excited about the impact this partnership will have for our customers and the industry.”

 

About Ankota

Ankota, Inc. is the pioneering company in the field of Healthcare Delivery Management (HDM) focused on improving the quality and efficiency of home health care. Ankota’s HDM technology organizes healthcare into a “delivery model” to better plan, coordinate and deliver care in the home, with immediate cost savings and productivity improvements for providers. Ankota’s customers include companies involved in providing home health services and private duty care, delivery of home medical equipment and supplies, and infusion and respiratory therapy. Founded in 2008, Ankota, Inc. is based in Baltimore, Maryland with offices in Washington, D.C., Philadelphia, New York, Boston, and Chicago. For more information, please visit http://www.ankota.com.

About CareCentric

CareCentric is a healthcare solutions company that has offered industry-leading software and services to post-acute care providers for over 40 years. The state-of-the-art business solutions we offer are designed to facilitate operational, financial and benchmarking aspects of the healthcare industry, from patient assessments and referrals to reimbursement and compliance. These solutions help reduce your operating costs, improve patient outcomes and enhance workflow. Learn more at http://www.carecentric.com.

Topics: Home Care Industry, Home Health Aide Software, Home Care Best Practices, thought leadership, Home Healthcare Delivery Management, HME, DME, Home Care Technology, Announcements, Home Care Mobile Solutions, Home Care Scheduling Software, Ankota Product Release

ANKOTA CTO KEN ACCARDI TO PRESENT AT THE CONNECTED HEALTH SYMPOSIUM

Posted by Ken Accardi

Oct 18, 2010 1:55:00 PM

October 21-22 at the Boston Park Plaza Hotel and Towers, Boston, MA

Baltimore, MD and Boston, MA - Ankota Chief Tehnology Officer Ken Accardi will be featured in the Partners Healthcare Connected Health Symposium 2010, which will be held on October 21st and 22nd at the Boston Park Plaza Hotel and Towers in Boston MA.

Center for Connected Health

Ken will participate in a panel discussion entitled Provider, Patient, Kin: Technology Tools to Support and Supplement Family Caregiving along with Laurie Orlov from the Aging in Place Technology Watch, Liddy Manson, CEO of BeClose, and Dave Waks, Co-Director of The Broadband Home.  The session will be moderated by Deborah Randall, JD, Principal, Deborah Randall Consulting.

Ken Accardi"Connected Health is all about breaking down the communication silos that increase the cost and reduce the quality of healthcare," Ken explained, "I'm looking forward to bringing the home care perspective to this audience." 

One way that Ankota breaks down such boundaries is through FamilyConnect, a software tool that allows home care or assisted living facility caregivers to communicate more regularly and more easily with the adult children of individuals receiving care.  Learn more about Ankota FamilyConnect and receive a special FamilyConnect offer here.

Read more about related topics following the links below:

You can learn more about Ankota at www.ankota.com or by calling 800.909.9866.

About Ankota

Ankota is a leading service provider of innovative, technology-based software for home care management.  The company is a pioneer of next generation SaaS solutions for Healthcare Delivery Management (HDM), Private Duty, Durable Medical Equipment (DME), Physical Therapy and Home Infusion markets.  Ankota is committed to improving the quality and efficiency of health care outside the hospital setting.

Ankota's suite of solutions includes: "delivery model" optimization - automating complex scheduling requirements; telephony and web-based tracking of patient visits and health status; paperless trails for supervision and audits; billing systems integration; and accurate, real-time reporting.  Ankota is at the forefront in providing the technologies needed for community based care and healthcare reform. 

Founded in 2008, Ankota, Inc. is based in Baltimore, Maryland with offices in Washington, DC, Philadelphia, New York, Boston, Chicago, Dallas and Minneapolis. For more information please go to http://www.ankota.com/.

Topics: Home Care Industry, Elderly Care, Private Duty Agency Software, Home Care Best Practices, thought leadership, Aging in Place Technology, Home Care Technology

ANKOTA TO PRESENT AND EXHIBIT AT THE MNCHA ANNUAL MEETING

Posted by Ken Accardi

Sep 10, 2010 2:58:00 PM

September 15-16 in Ellicott City MD

 

Baltimore, MD: Ankota will be exhibiting at the Maryland National Capital Homecare Association (MNCHA) Annual Meeting on September 15th and 16th.   The conference will be held at The Hotel at Turf Valley in Ellicott City MD.  The theme for the annual conference is “Planning our Bright Future”

In addition to exhibiting, Ankota CTO Ken Accardi will deliver a presentation entitled “Technology and Inbound Marketing BoosterKen Accardi, Ankota CTO Shot,” which will teach the participants how to get better results from their web sites and about new technologies they should be aware of.  Ken will join other speaking faculty for the conference including Bill Dombi from the National Association of Home Care and Hospice (NAHC) and The Honorable John M. Colmers, secretary for the Maryland Department of Health and Mental Hygeine.

“Although Ankota has a national focus, MNCHA is our hometown show,” explained Ankota CEO Will Hicklen.  “We’re also excited that [Ankota CTO] Ken Accardi will be presenting.  He’s so good at making technology simple to understand.” 

MNCHA’s members include home nursing companies, private duty care companies and suppliers of home medical equipment (HME).  In this tough economic year, Ankota is able to offer solutions that improves the efficiency of each of these business lines, as follows:

  • For HME Delivery, Ankota offers planning and route optimization software that reduces planning time, miles drive, fuel consumption and paperwork, ultimately enabling an organization to take on more customers with the same staff.
  • For Private Care, Ankota offers a comprehensive business management suite, all running on the web, the enables planning, real-time care-giver tracking with telephony, and billing.
  • For specialty nursing and home physical therapy, Ankota coordinates care delivery across disciplines and records clinical documentation on tablet computers.
  • Ankota also offers FamilyConnect to help keep family members apprised of their loved ones care.

You can learn more about Ankota at www.ankota.com or by calling 800.909.9866.

MNCHA

About Ankota

Ankota is a leading service provider of innovative, technology-based software for home care management.  The company is a pioneer of next generation SaaS solutions for Healthcare Delivery Management (HDM), Private Duty, Durable Medical Equipment (DME), Physical Therapy and Home Infusion markets.  Ankota is committed to improving the quality and efficiency of health care outside the hospital setting.

Ankota's suite of solutions includes: "delivery model" optimization - automating complex scheduling requirements; telephony and web-based tracking of patient visits and health status; paperless trails for supervision and audits; billing systems integration; and accurate, real-time reporting.  Ankota's Family Connect, a secure web-based tool, ensures patient families are always one click away from knowing their relative's health and well-being. 

Founded in 2008, Ankota, Inc. is based in Baltimore, Maryland with offices in Washington, DC, Philadelphia, New York, Boston, Chicago, Dallas and Minneapolis. For more information please go to http://www.ankota.com/.

 

Topics: Home Care Industry, Elderly Care, Private Duty Agency Software, Home Health Aide Software, Announcements, Home Care Scheduling Software, Product Information, NAHC

ANKOTA TO EXHIBIT TO THE HME INDUSTRY AT MEDTRADE – BOOTH 230

Posted by Ken Accardi

Aug 23, 2010 1:07:00 PM

November 15th – 18th in Atlanta GA

Baltimore, MD: Ankota looks forward to exhibiting at the MedTrade Conference and Expo from November 15th – 18th.  The conference will be held at the Georgia World Congress Center in Atlanta.

MedTrade Banner

MedTrade prides itself on “Connecting the HME Industry.”  Their conference, entitled THE NATIONAL HOME HEALTH CARE EXPOSITION TM continues to be the leader in serving the home health care marketplace by providing a forum to bring buyers and sellers together while offering educational development programs.

“Ankota’s solution is exactly what the HME industry needs at this time,” explained Ankota CEO Will Hicklen.  “Ankota offsets the extreme reimbursement pressure DME companies are facing by giving them the tools to increase their delivery capacity without increasing cost.”  Ankota’s software solution achieves this by providing delivery schedule optimization that saves the agency money in five different ways:

  • Assignments and routes are automatically calculated, saving each driver 45 minutes or more per day
  • Delivery routes are optimized, reducing driving miles, driving time, fuel costs and vehicle costs
  • Real-time changes to schedules can be accommodates with a drag-and-drop interface and simple tools to deal with emergency deliveries throughout the day.
  • Status is tracked in real-time, allowing back office workers to manage by exception rather than needing to follow-up on each delivery.  Ultimately this enables each back office worker to manage more field resources and can enable the agency to increase territories or product lines
  • The hosted solution with a growing number of automated integrations to inventory and billing systems eliminates the need for ongoing IT staff support

You can download an Ankota DME product brochure here.

Please visit Ankota at booth 230.

About MedTrade

Medtrade and Medtrade Spring are produced by Nielsen Business Media, a part of the Nielsen Company.  Nielsen Business Media is a full service event management company that professionally operates, arranges, organizes and sponsors trade shows, expositions, conferences, conventions and meetings for associations, corporations and government entities. Nielsen is also one of the world's largest leading publishing and information companies and has leading marketing positions in consumer magazines, directories and information services, business information as well as educational publishing.

About Ankota

Ankota is a leading service provider of innovative, technology-based software for home care management.  The company is a pioneer of next generation SaaS solutions for Healthcare Delivery Management (HDM), Private Duty, Durable Medical Equipment (DME), Physical Therapy and Home Infusion markets.  Ankota is committed to improving the quality and efficiency of health care outside the hospital setting.

Ankota's suite of solutions includes: "delivery model" optimization - automating complex scheduling requirements; telephony and web-based tracking of patient visits and health status; paperless trails for supervision and audits; billing systems integration; and accurate, real-time reporting.  Ankota's Family Connect, a secure web-based tool, ensures patient families are always one click away from knowing their relative's health and well-being. 

Founded in 2008, Ankota, Inc. is based in Baltimore, Maryland with offices in Washington, DC, Philadelphia, New York, Boston, Chicago, Dallas and Minneapolis. For more information please go to http://www.ankota.com/.

 

Topics: Home Care Industry, Elderly Care, Home Healthcare Delivery Management, HME, DME, Home Care Technology, Announcements, Home Care Scheduling Software, Product Information

ANKOTA SUBMITS APPLICATION FOR SBIR GRANT

Posted by Ken Accardi

Aug 9, 2010 4:40:00 PM

Combining Peer Support with Disease Management to Improve Drug Addiction Recovery Outcomes

BALTIMORE, MARYLAND (August 9, 2010) -  Ankota, Inc., a Healthcare SaaS company, submitted an application to the National Institutes of Health (NIH) for a Small Business Innovative Research (SBIR) Grant.  The SBIR program was created, in the words of program founder Roland Tibbets: "to provide funding for some of the best early-stage innovation ideas -- ideas that, however promising, are still too high risk for private investors, including venture capital firms." For the purposes of the SBIR program, the term "small business" is defined as a for-profit business with fewer than 500 employees, owned by one or more individuals who are citizens of, or permanent resident aliens in, the United States of America.

Ankota's grant application is entitled "Improving Peer Based Addiction Recovery Management through Information Technology." The premise of the research is that recovery from addiction is a long process that requires more than just addition recovery.  It also requires treatment of medical needs, and social needs to drive the lifestyle and behavior change that will ultimately lead to full recovery.  The approach combines peer support (such as  Narcotics Anonymous [NA]) and disease management techniques (used for acute issue recovery and chronic disease care).  This provides a framework for complete addiction recovery, but since it can take three to five years, automation is critical to keep things on track.

Collaborating with Ankota are the following:

  • Dr. J. Hunter Young, MD - Johns Hopkins
  • Dr. Maxine Stitzer - Johns Hopkins
  • The Center for Health Information and Decision Support (CHIDS) at the University of Maryland

Dr. J Hunter Young   Dr Maxine Stitzer    CHIDS UMD

Ankota's mission is to improve the quality and efficiency of care delivery outside of the hospital.  Ankota's commercial products are designed for home care agencies (private duty, home health, home physical therapy, home respiratory therapy, home infusion therapy, respiratory therapy, and medical equipment deliver including DME/HME).  This research extends home care to the new discipline of peer-based addiction recovery.

"It's exciting to apply our technology to leading edge medical research," explained Ankota Chief Technology Officer Ken Accardi.  "Plus we're confident that these models of care management will become both critical and prevalent when healthcare reform increases care coverage through Medicaid starting in 2014."

About Ankota:  Ankota is a leading service provider of innovative, technology-based software for home care management.  The company is a pioneer of next generation SaaS solutions for Healthcare Delivery Management (HDM), Private Duty, Durable Medical Equipment (DME), and Home Infusion markets.  Ankota is committed to improving the quality and efficiency of health care outside the hospital setting.

Ankota's suite of solutions includes: "delivery model" optimization - automating complex scheduling requirements; telephony and web-based tracking of patient visits and health status; paperless trails for supervision and audits; billing systems integration; and accurate, real-time reporting.  Ankota's Family Connect, a secure web-based tool, ensures patient families are always one click away from knowing their relative's health and well-being. 

Founded in 2008, Ankota, Inc. is based in Baltimore, Maryland with offices in Washington, DC, Philadelphia, New York, Boston, Chicago, Dallas and Minneapolis. For more information please go to http://www.ankota.com/.

Topics: Home Care Industry, Health Care Reform, Care Coordination, thought leadership, Home Care Technology, Announcements, Checklists

ANKOTA, INC. NAMED HOT STARTUP

Posted by Ken Accardi

May 5, 2010 11:50:00 AM

Ankota's rapid rise and relentless focus on ROI for its customers is recognized in SmartCEO Magazine's Annual Circle of Excellence Awards
 
BALTIMORE, MARYLAND - "We are thrilled to be named the HOT STARTUP by SmartCEO Magazine," said company CEO and co-founder, Will Hicklen. "SmartCEO follows the most dynamic companies in the Mid-Atlantic region-this is an exciting recognition that we are growing a successful company that addresses immediate needs for home healthcare companies," said Hicklen. SmartCEO's Circle of Excellence Awards event will be held on May 12, 2010 at the Intercontinental Harbor Court Hotel in Baltimore from 6:00-9:00p.m. Several customers and leaders in the healthcare community will join Ankota in the celebration.

SmartCEO Awards Ankota Hot Startup of 2010

"The secret to Ankota's early success is its relentless focus on immediate ROI for its clients-something the struggling healthcare industry can embrace," writes Jeanine Clingenpeel in the May 2010 feature story. Ankota's technology is usually self-funding in the first quarter of use. Customers typically see immediate reductions in certain operating expenses, increase their capacity with existing staff, and accelerate billing by days or even weeks.
 
"Circle of Excellence winners are not only selected and honored for their accomplishments, but for demonstrating success in applying unique leadership attributes that significantly benefits their business and the community," said Craig Burris, Publisher at SmartCEO Magazine. "We are honored to recognize Will Hicklen as one of Greater Baltimore's standout leaders." The full article is available online http://www.smartceo.com/content/digitalba0510
Hicklen credits the company's early success to an all-star leadership team that includes Dr. Hunter Young, a physician at Johns Hopkins and the company's Chief Medical Officer, Ken Accardi, Chief Technology Officer and veteran CIO from GE Healthcare, and Marc Ottinger, formerly of Anderson Consulting, who is COO. Ankota is Hicklen's fourth software startup, the last, iLumin, was successfully sold to Computer Associates.
 
The idea for Ankota came to Will while helping his wife, Sandy, during her three year battle with cancer. Hicklen's frustrations over coordinating her care illuminated an inefficient system with tremendous opportunity to improve care planning and execution.
 
His 20+ years experience with supply chain technologies and business performance management gave him a unique perspective. "There are great people in healthcare who are very committed to what they do, but they are saddled with a system that forces them to spend time doing unproductive things. This is incredibly inefficient and costly to the system." Adding, "These are problems that we have solved in other industries."
 
About Ankota: Ankota is the pioneering company in the field of Healthcare Delivery Management (HDM), focused on improving the quality and efficiency of health care outside of the hospital. HDM is a process-centric, technology-enabled approach to managing the "delivery model," automating complex scheduling requirements and optimizing scarce resources such as people, time, equipment, and supplies.

Customers include Home Health Care, Private Duty, Home Infusion, Respiratory Therapy, Home Medical Equipment (HME/DME) providers, and more.

Founded in 2008 and launched in 2009, Ankota, Inc. is based in Baltimore, Maryland with offices in Washington, DC, Philadelphia, New York, Boston, Chicago, and Minneapolis. For more information please go to http://ankota.com

Topics: Home Care Industry, Elderly Care, Private Duty Agency Software, Home Health Aide Software, thought leadership, Aging in Place Technology, Home Healthcare Delivery Management, Announcements, Home Care Mobile Solutions, Will Hicklen, Home Care Scheduling Software, Home Care Dispatch

NEWS FROM ANKOTA CUSTOMER CHESAPEAKE MEDICAL STAFFING

Posted by Ken Accardi

Apr 30, 2010 1:25:00 PM

The news article below was released by Ankota customer Chesapeake Medical Staffing, who are using Ankota's Private Duty Agency software to expand their business.

BALTIMORE, MARYLAND (April 20, 2010) -  In today's challenging climate, with hospitals less busy than in past years and with labor more abundant due to the recession, the focus is clearly on ways to cut costs.  This trend creates a unique situation for companies such as Chesapeake Medical Staffing because the demand for outsourcing in the hospital sector has decreased yet the need for expert medical help has not.  Chesapeake Medical Staffing announced today that they will be significantly expanding their business into the home care and private duty sectors.

Chesapeake Medical Staffing

"We must be able to reinvent ourselves and meet the new needs of the changing healthcare industry, so that we remain relevant and necessary.  In order to move forward and find new markets for our business, we have made a decision to expand into the home care and private duty sectors, which will be booming in the coming years," said Terri Weller, President and Chief Clinical Officer.  She added," We already have highly trained nurses, many of whom are experts in acute care, so they can easily transfer into the home care setting."

Chesapeake Medical Staffing currently has technology and software that works effectively for hospital staffing, but with this expansion, needed specific technology that will address home care and private duty.  Creating new technology can be costly and take time to develop so Chesapeake Medical Staffing conducted research and found Ankota, Inc., a national company offering Healthcare Delivery Management (HDM) that could be implemented right away because it is Software-as-a-Service.

"In this competitive market, many companies are seeking much needed technology to help them save money and be more profitable.  We are able to help immediately.  Ankota helps with care planning, scheduling, resource optimization, resource tracking with multiple devices including mobile phones,  In addition, Ankota allows for real-time escalation of care concerns, tracking and paperless reporting "says Ankota CEO and co-founder, Will Hicklen. "It's a great partnership and allows us to help our clients achieve their ultimate mission, better patient care."

Topics: Home Care Industry, Elderly Care, Private Duty Agency Software, Home Health Aide Software, Home Care Best Practices

ANKOTA INTERVIEWED ON RETIREMENT LIVING TV

Posted by Ken Accardi

Jan 6, 2010 10:56:00 AM

Baltimore, MD: Ankota CEO was recently interviewed by host John Palmer on Retirement Living TV (RLTV).  In the interview, Will talks about specific problems solved by Ankota, such as reducing the driving mileage and paperwork in home care agencies.  Will also shares how personal experiences with the care of his wife and mother led to the creation of Ankota.

"RLTV is a great resource producing outstanding content," exclaimed Hicklen, "we're pleased to have had a chance to share our message on their network."

About RLTV

Retirement Living TV (RLTV) is the only cable network dedicated to serving adults 50+ by providing information and entertainment relevant to their needs and lifestyles. RLTV's Emmy award-winning programming focuses on everything from healthcare, finance, travel, lifestyle, comedy, and drama.  Visit RLTV online at http://www.rl.tv/

About Ankota

Ankota is the pioneering company in the field of Healthcare Delivery Management (HDM). Ankota provides Home Care Software Solutions delivered via the Software-as-a-Service (SaaS) model that improves efficiency and compliance within Home Healthcare Operations. All Ankota solutions are designed with inputs from the home care community with the goal to provide better patient care in a provider-friendly manner. For more information, please visit www.ankota.com.

Topics: Home Care Industry, Elderly Care, Aging in Place Technology, Home Care Technology, Will Hicklen, Home Care Scheduling Software