One of the home care and private duty care "luminaries" who I like to talk to every few months is Ginny Kenyon, who runs Kenyon HomeCare Consulting. Our discussions always start around a certain topic such as breaking down the silos to improve transitional care, or how to better connect agencies and family members, and Ginny always provides crisp input from her experience and the agencies she supports. But the part of our calls that I like the most is when Ginny tells a story that she's really passionate about. Today she shared a story from her experience as a respiratory nurse, which I'll paraphrase below"
Back when nursing was more personalized and the goal was to do whatever you could to yield the best possible outcome, I was working as a respiratory nurse with some of the toughest patients you can imagine [many of whom suffered from end stage COPD]. There was a treatment plan and course of care that I had to deliver, but what I would always do is to find out what was important to the patient. I'd very simply ask them "How can I help you?" and "What would you dream to be able to do that's not possible for you?" The result was a patient-centered vision and goal, which often proved very powerful.
One of my patients [who we'll call Bob] told me that he dreamed to get back into his wood shop so he could build flower boxes and planters. Once he shared this, we were on a mission, and we were able to work together over the course of a few months to get back into that wood shop. Integrating the required treatment elements was easy as part of attaining the goal. And a few short months later, Bob rewarded me with some planter boxes he had built for me. The boxes were wonderful, but the improvement of Bob's life plus my own personal satisfaction as a caregiver was priceless.
Ginny shared that one of her friends and colleagues, Ruth Hansten, has built a care delivery methodology around these best practices, which she calls Relationship and Results Oriented Health Care* (RROHC), which is pronounced like "rock". I have a link below to Ruth's site where you can learn more. Ginny also shared that there will be some forthcoming webinars about RROHC that you won't want to miss. We'll follow up with more from Ginny and Ruth in upcoming posts.
*RROHC is a registered trademark
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