Jason Tweed is someone I admire a great deal. I receive his Private Duty Today newsletter from his company Leading Home Care. I've only met him once, at NPDA in Philadelphia, where I heard him speak about hiring quality caregivers for private duty organizations. After the presentation, I had a brief chance to meet him and his wife and his dad (Stephen Tweed, whose content we blog about frequently, like here and here). Jason has a disability that confines him to a wheelchair, but that doesn't prevent him from working in private care plus consulting. The thing I really admire about Jason is that he sees reality for what it is and when he communicates, he "calls it like he sees it."
Today's post was inspired by an article in Private Duty Today about whether you're keeping the technology up to date in your private duty organization. I love this chock full of reality excerpt from Jason:
You MUST include using technology strategically in the discussion [about growth and increased profitability in your agency for 2012].
Think about where you were only five years ago in your personal life. The year was 2006. Unless you were an Ivy League student, you likely never heard of Facebook. Your cell phone was only used for making phone calls. You owned a DVD player, but still use your VCR frequently. Your laptop had to be plugged into a wall for Internet access in most places. You wanted a television hanging on the wall, but couldn't justify spending $4000.
Today the Internet is ubiquitous. Your television hangs on the wall. It can probably record shows, surf the web, and download movies and music. You hardly ever watch it. Your mobile device can give you directions, play games, find a good restaurant, instant message and maybe place a video call. It also can be used as a phone. You have a desktop computer, a laptop, Internet on your phone and television, and the cool kids have an iPad. Finally, you look down on athletes and admire geeks.
What Should Your Private Care Technology Do for You as we head for 2012?
Here are a few of the things we'd suggest you consider strongly:
- Can you communicate with your client's family members to let them know how mom and dad are doing?
- Can you receive referrals electronically from partners like a geriatric care manager, a local "village", or eventually from an Accountable Care Organization (ACO) who wants to engage your services to reduce the costs of one of their patient's care?
- Can your caregivers get their schedules on-line?
- Are you alerted if a caregiver is late?
- Can you use telephony for proof of care delivery?
- Can you use smartphones for proof of care delivery?
- Can you view schedules from your iPad at Starbucks?
- Does your system calculate optimal routes for your supervisory nurses to make home visits or for your marketers to visit referral sources?
What can your technology do for you? If you want your technology to do more, Ankota would love to know your vision and we'd be interested in helping you to achieve it. If you didn't score very well on the questions above and you'd like to move forward, let us know!
Ankota provides software to improve the delivery of care outside the hospital. Today Ankota services home health, private duty care, DME Delivery, RT, Physical Therapy and Home Infusion organizations, and is interested in helping to efficiently manage other forms of care. To learn more, please visit www.ankota.com or contact Ankota