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Ankota: Home Care Next Generation Blog

Homecare 101: How To Shift the Paradigm in Your Agency to Manage Chronic Disease

One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

SWOTIf you want to manage chronic disease properly, then you must start with a paradigm that works. Homecare agencies often spend the dollars on education, but don’t achieve the desired outcomes. Agencies must look at current work flow and determine what needs to change. Let’s look at how to analyze your agency to be the change you want. 

Perform A SWOT Analysis: 

This may seem like a simple task, but to truly perform a SWOT analysis properly, you need to look at your agency objectively. Consider a consultant to put a fresh set of eyes on operations. This allows you a chance to come to staff with an organized approach to your educational program. A true SWOT takes time. If you can whip through it, then it probably needs someone else to take a closer look.  Every aspect from start to finish in the clinical process needs addressed. First and foremost, how is clinical data exchanged? How often do disciplines address the care plan collectively? Does each discipline make the visits on a schedule and when orders are up just discharge? 

Manage Chronic Disease: 

The first step for this process isn’t teaching about chronic disease. Educate clinical staff as to the findings of the SWOT. Strategically, you may have staff involved in the SWOT process. Staff need to understand changes to operational flow. It doesn’t make sense to teach a program before staff have any idea how to integrate it collectively. 

Choosing The Program: 

Consider programs that educate the individual discipline as well as from the complete clinical standpoint. This will help solidify your paradigm shift. All disciplines must have an equal shake and case management depends upon the needs of the patient. Now, let’s look at what the equal shake means here. A truly integrated program where staff work together as a team means the therapist should be your case manager at times. Under a PDGM model, coordinated care that has a game plan for every visit is necessary. It may seem like you already do, but all disciplines should know what the next visit holds for each other. This way goals are addressed collectively. 

Kenyon Homecare Consulting Can Help Manage Chronic Disease 

At Kenyon Homecare Consulting, we can help through your organizational process to address work flow. We also have a chronic disease management program available online for agencies as well as clinicians. The path the homecare success is management of chronic disease. Make sure you know how to do it well. Call us today at 206-721-5091 or contact us online to speak with one of our senior consultants on a plan that works for you. 

This article entitled, "Homecare Education: How To Shift The Paradigm In Your Agency To Manage Chronic Disease Like A Champion!" first appeared in Kenyon HomeCare Consulting blog.

------If you'd like to learn more about managing a Home Care business, please download Ankota's free e-Book by clicking the link below:

"Home Care 101" - Free eBook

provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.


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