I/DD Software

Effective I/DD care starts with a plan that reflects the goals, preferences, and support needs of each individual. Ankota's client management tools are designed to keep those plans accurate, accessible, and actionable — across every service type you provide.

• Manage service authorizations, schedules, and individual goals from a single client record — no more reconciling information across disconnected systems
• Create and maintain individualized care plans aligned to each person's goals, support level, and services — residential, respite, community-based, or in-home
• Document in-home service activities, strategies, and goal attainment in real time, giving supervisors a clear, current picture of each individual's progress
• Ensure plans are accessible to the right staff at the right time, reducing information gaps and miscommunication across your team

When client records, authorizations, and goal tracking live in one place, your team spends less time hunting for information and more time delivering meaningful support.

Day Habilitation programs carry some of the most intensive documentation and attendance requirements in I/DD services. Ankota includes purpose-built Day Habilitation functionality — not a workaround, but tools designed specifically for how DayHab programs operate.

DayHab-Specific Capabilities

• Attendance tracking built for group and individual Day Habilitation settings
• Streamlined DayHab charting that minimizes documentation time for Direct Support Professionals, without sacrificing accuracy or compliance
• Activity documentation tied to individual goals, so every session connects back to the outcomes that matter for each person

Less time on paperwork means more time focused on the individuals in your program — which is the point.

Staffing in I/DD settings requires more than filling shifts. Continuity of care, staff-to-individual matching, and real-time flexibility all directly affect the quality of support your clients receive.

• Build schedules that account for individual care requirements, staff qualifications, and service authorization parameters — reducing errors and unauthorized service delivery
• Manage Direct Service Provider (DSP) records, qualifications, and assignments from within the same system as your client records
• Handle last-minute changes, call-outs, and coverage gaps quickly, with full visibility into DSP availability across your organization
• Align scheduling with service authorizations to ensure every visit is billable and properly documented before the visit occurs
• Maintain appropriate staff-to-individual continuity — a critical factor in the quality of I/DD support services

With Ankota, scheduling becomes a structured, manageable function rather than a daily operational crisis.

I/DD organizations are accountable to state agencies, Medicaid payers, accrediting bodies, and the individuals they serve. Staying compliant requires systems that make accurate documentation the default — not an afterthought.

Electronic Visit Verification (EVV)

• Mobile App-based EVV for DSPs in the field — fast, accurate, and fully compliant with state and federal EVV mandates
• Voice Telephony-driven EVV as an alternative for staff without smartphones or in settings where mobile app use is impractical
• Both methods capture the required visit data automatically, reducing manual entry errors and supporting clean claim submission

Compliance Reporting

• Generate audit-ready reports that meet state and Medicaid documentation requirements, reducing the risk of claim denials and compliance findings
• Track service delivery against authorization limits in real time — so your team knows where you stand before overage becomes a problem
• Maintain complete, timestamped records for every visit, interaction, and care plan update, supporting both internal QA and external audits
• Monitor key performance indicators — utilization rates, service hours, DSP-to-client ratios — in dashboards built for executive oversight

When compliance is built into the operational workflow, your team doesn't have to choose between delivering care and documenting it properly.

Revenue cycle management in I/DD is complicated — multiple payers, complex authorization structures, and state-specific billing requirements. Ankota streamlines the financial operations side of your agency so billing errors don't undo the care work your team does every day.

• Automated billing and payroll calculations based on actual visit data — reducing manual reconciliation and the errors that come with it
• Direct integrations with Medicaid payers and clearinghouses, so claims move from documentation to submission without unnecessary manual steps
• Payroll calculations tied to actual service delivery, keeping DSP compensation accurate and audit-ready

Clean billing starts with accurate documentation. Because Ankota connects care delivery, EVV, and billing in one system, the data that drives your claims is captured correctly at the source.