AI in Home Care - What you Should and Shouldn’t be doing (with Nick Bonitatibus)

Nick Bonitatibus is back for an unprecedented third time on Home Care Heroes and Day Service Stars. This time, he's going to switch it up and talk about artificial intelligence and how it really helps with an agency social media presence. I think you're going to love it. Welcome to the Home Care Heroes and Day Service Stars podcast. If you provide services to keep older or disabled people living at home, then this podcast is for you. Now, here's your host, Ken Accardi.

00:29

Well, hey everybody, welcome back to Home Care Heroes and Day Service Stars. I'm here with Nick Bonitatibus for an unprecedented third time on the podcast. And it's always been great topics. We started actually about two years back and we talked about really using video to kind of change your game and to relate to people better. And then the last time we were on, we actually talked about, you know, really creating an irresistible offer for

00:55

for caregivers. So when they come to your site, direct service workers, your staff, and your prospective folks, just how to really make you understand that your site and your presence is really all about caregivers. the more you make it friendly for caregivers, you show it's a great place, that actually reflects on the clients as well. They want to work with your agency because of all the energy on your website about the caregivers.

01:22

Great topic, but here we are and it's 2025, so guess what we're gonna talk about? Of course we're gonna talk about AI with Nick and I watch a lot of Nick's content on all kinds of places like on TikTok and Nick's like becoming Mr. AI guy, so here we go. So first of all, welcome Nick and thanks for coming back on the podcast. Hey, Ken, thank you so much for having me. I always enjoy our conversations and I'm looking forward to diving into today's topic.

01:49

All right, I love it. So one thing I've been doing since I try to be an aspiring AI guy as well is usually when I'm with a group and I'm looking for an icebreaker, I usually say, hey, tell me one thing that you've tried with AI. And every once in I always worry about this, that somebody's like, hey, I haven't tried it yet. But usually even those people, get really uplifted because somebody talks about how they used it for travel planning and somebody talked about how they used it to help.

02:19

you know, write a blog article for their website and all that kind of thing. So what's been your experience? mean, even broaching the subject of AI with folks in the home care industry. Yeah, one thing I've found really interesting. So I've been probably speaking about AI for the last maybe year, year and a half. And one thing that I've noticed and I always start, I always start every presentation with, Hey, where is everyone out?

02:45

at from zero to 10, kind of just getting a little scale range, surveying the room to see where people are at. And I always get a pretty good, you know, mix, which is interesting, right? I have people that are like zero, one, which is understandable, right? They're, they're new, they're not really using it. But then every once in a while I get some people that say they're like six, eight. And every time I hear that, I have to question it. And I usually do, and I say it very bluntly, I say, if you think you're an eight, you're probably wrong.

03:15

because I'm teaching this class and I'm a three. ah And honestly, if I'm being honest, I'm probably more like a two, because the more that I learn about AI, the more that I realize I know nothing. And so I think there's a huge disconnect in what people really think AI is about and what it can do. And they have no clue of really how advanced, of how many things, how intricate it really can be. And so I think it's really important that if someone's like, oh, I know AI, I know chat TV, you probably don't.

03:45

um And so it's important to just assume that you know nothing so that you can be open to learn so much more about all the incredible and amazing things that AI can do to help you both in your life and your business. think that's fantastic. I think that's a great attitude is to really put yourself in the perspective that I have so much more to learn, which I think we all do. And I guess let me let me jump in. listen.

04:11

as I said, I see you pop up on my TikTok feed and things like that. And there was one time just in the past couple of weeks where I saw you say that AI can be an extra worker that's really taking work off your plate and that you were working with one of your clients and showed them what the AI could do for them. And it was like brought tears to their eyes and that type of thing. And of course, in TikTok, it's just a really short video. We didn't get the story behind that. So

04:39

You know, maybe before we even get into the meat of it, what are just some of the things that people have discovered that they could do to help them through their days with AI? Yeah, I'm so glad you brought up this example because it's honestly a big inspiration for why I've been getting on more stages and talking about AI. I jumped on with one of my home care clients and you know, our main objective is to, you know, help them to create video content. But at my core, I'm a business coach. And so

05:09

I'm going to help support them in whatever areas they need. And so a lot of times I'm coaching them in different areas, just around their business that isn't necessarily video related. And this particular individual was just really struggling because her business is growing uh exponentially and just growing really fast. And she knew that she needed to create, you know, SOP, standard operating procedures for her business, but just felt overwhelmed in creating them and utilizing it. And so I asked her, said,

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are you using AI at all? She's like, no. I'm like, all right, here we go. so, you know, simple prompt, again, keeping it simple, just not to go too crazy into it. basically said act as if you're uh a home care agency generating $10 million in revenue and create a detailed, you know, SOP. And it basically just like mapped out all the different categories of SOPs.

06:04

And then we were able to focus on specific areas. So she wanted to focus on her recruitment process. So then we just dove into a recruitment process where we're just tweaking the chat where things were incorrect, adding things that were more specific to her. So she was using a company called CareWork. And so boom, we added that into it. Boom, boom, boom, boom. That now became part of the SOP. And so literally as we're doing this and I'm just typing and showcasing it, she's kind of watching my screen, she starts crying.

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and seeing all that this can do, things that in her mind was gonna take hours and hours being done in seconds in front of her eyes. And what's been so cool to see is once you kind of unlock this and you see what's possible, it becomes a whole new world. And so for her specifically, every time I see her, she's like, Nick, I created some more SOPs or hey, I'm using AI and she'll just go driving in her car, talking to chat GBT.

07:00

developing and creating things while she's just driving, being able to have this conversation. And so just from the simple aspect of developing SOPs, she had this amazing transformation. Now she's using it in other areas. And so when I really saw what it can do, I felt like an obligation to want to share more of this content out there, even though my business really has nothing to do with AI. I'm just passionate about it because I think it's amazing and I want more people to utilize it because I

07:29

The way I explain it, it's kind of like a superpower. And here we are in this opportunity. You have this magic pill that you can take that will give you superpowers. Why wouldn't you take it? And so I'm just trying to get more people to take this pill and get their superpower. All right, Per, what a great example to start with. And thank you for sharing that. And we all struggle with just some daunting task, whether it's putting together

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we're redesigning our website or we have so much copy to write or like you said, building policies and procedures and updating those and they all are so time consuming. And it's kind of interesting in my own experience when I do ask AI to write something for me, I hardly ever use even that much of what it wrote, you know, but it's so great to have somebody that just puts out a nice structure, a nice framework.

08:25

and a starting point for something that you're writing because in my experience, it's easier to edit than it is to write from scratch. Just looking at that blank piece of paper is tough. So what a great example to start from. But let's kind of go in the direction of the, let's go in the opposite direction. So what kind of mistakes have you seen people making with AI that we could talk about and maybe for folks that aren't that into it, kind of head them in the right direction?

08:52

Yeah, absolutely. I mean, I think one of the big things is poor prompting. And the issue with this is that AI, chat to BT, whatever you're using, co-pilot, Gemini, there's a lot of really great tools out there. It's all about what you give it is what you get. And so, so often I just see people where they try and leverage and utilize it and then they wonder why they get these bad answers or they get

09:20

a bad written copy or email, whatever it may be. And then they just move on where they tweak it. And to me, if you're properly prompting it in a way, as well as it having the information about your business and your brand voice, then it will create exactly what you want every time. Maybe not every time, but more majority of the time. We are not having to edit as much because

09:50

The more information that you give it, the better answer you're going to get. And so if you feel like you're prompting and you're just like, don't like this, then it comes down to how are you crafting the information? Are you giving it what the goal is? Who the audience is? What's your objective? All of these fundamental pieces that make for good responses and good answers, that's where we need to make sure that we start, is really just understanding that the prompt is the starting point.

10:19

And kind of, and this goes into a little bit of like what you can do from not having to start from scratch is for lack of a better word, word vomit. If you use the voice feature in ChatDB and just talk to it and just spit out everything that you want it to say, do, goal, objective, you're going to be so much more effective in getting better responses. I rarely type in a chat.

10:49

I mean I will sometimes but if I can use the voice I will because I can just talk talk talk talk blabber blabber blabber whatever I want to say getting all this brainstorm different things I say ohms I say ahs I say the wrong thing I make mistakes I keep going and just giving it everything that I can and if you were to type all this it's gonna take forever but I'm able to do this in you know less than a minute of just like talking and then boom I get such a greater

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response and so I recommend if you're not already making sure that you're talking to chat to BT so that you can give it all the information much easier and then therefore get better responses. I love that. Yeah, that's a really good point and a lot of times again like when I'm watching short things on social media, you know, I'm really tuned in with people who are trying to get you the latest and the greatest they're telling you exactly how to

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prompt chat GPT the right way and how now the 5.0 model is different than the other models. And I agree with Nick that, I mean, to whatever degree you can kind of tell chat GPT who they are, what problem they're trying to solve, who the audience is, that really, really helps. But don't overthink it. mean, you don't have to be a genius or anything like that. And you're...

12:12

Once you get the conversation started, you're going to be in a great place with Chat GPT and it's going to go well. And you know, it's kind of interesting. You mentioned that one of your folks was just kind of talking with Chat GPT in the car. And I'm not sure that a lot of people know this, but Chat GPT, it could actually just have a conversation with you. And I'll just kind of demonstrate that here on my phone. So let me just kind of jump in.

12:40

Hey, I'm actually on a podcast recording with Nick Bonotodapis here and he is an expert in home care and digital marketing and loving caregivers and things like that. Could you give me like three fresh ideas on things that I as a home care agency owner could share with my caregivers to motivate them this week?

13:04

Absolutely, I'd be happy to help you come up with a few motivational ideas and it's awesome that you're recording with Nick, sounds like a great combo. So here are three fresh ideas you might share with your caregivers this week. Highlight personal impact stories. One really motivating thing could be sharing a quick story or two about how their care has made a difference in someone's life. Doesn't have to be long, just a little reminder that hey, what you did last week really brightened up Mrs Smith's day. Personal stories can really connect them back to the way they do what they do. Mini self-care challenge.

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Caregivers give a lot and sometimes they forget to take care of themselves. Maybe introduce a fun little self-care challenge for the week, like encouraging everyone to do something small just for themselves each day and share it in a group chat. It could be as simple as taking a 10 minute coffee break or listening to their favourite song. It helps them recharge and feel appreciated. Team shout outs and peer recognition. Set aside a moment this week to let caregivers give each other a little kudos. Sometimes a shout out from a peer can be super motivating. You could do a quick caregiver of the week mention or just have a little board, even a virtual one.

14:03

where they can both thank you as a positive note to each other. Hopefully these give you a nice boost for the podcast chat and for your tea. Well, thank you so much. All right. So there, mean, you know, just like people just don't even know that you could do that with chat GPT. And I guess that Nick, I mean, you were probably talking mostly when you're sitting at your computer even and you're creating content for the web and things like that. You just, you know, I'm always connected to my computer with with an earbud in my ear. I'm on zoom conferences all day. So you could use that same capability to speak your prompts right into.

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chat GPT and not have to do all that writing. And it's so good at really understanding what you're saying, even if you stumble a little bit. A lot of times it just knows that you stumbled and it just takes that out of the prompt and the conversation. All right, well, let's kind of go into your wheelhouse. you're, I mean, you're a guy who is like, just really about social media as the way of connecting people and connecting with people.

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and using it in a very, very positive way. So what are some ways that ah you could encourage people in the home care community to use AI to help them with their social media?

15:14

Yeah, absolutely. think, um, and that the first thing that I need to address is just another mistake that I've seen, um, uh, is being very mindful about how you copy and paste when using chat, GBT. I have had, um, clients, unfortunately, as well as just random people that I don't know where they will post something or post a comment. Like I had somebody comment on my, one of my pages, one of my,

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piece of content on LinkedIn. And it literally said, this would be a great comment for this post. And then the comment below. And so we got to be really careful about what we're copying and pasting and making sure that we're not. And like, this is the kind of thing that people are concerned about that are in AI and that it's making people lazy. And so what this does and what the showcases is that he really wasn't trying, he wasn't putting much thought into it.

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who's just creating some generic response, didn't even take the time to think about what he was copying and what he was pasting. And so I think it's really important that when we're utilizing and we're leveraging AI that is meant to make us better, not to do it for us. And I think that's the biggest mistake. And so if you follow me on LinkedIn or you've seen content that I create outside of videos, right? Because I actually post a lot that's not videos as well, is that if you read the content, you wouldn't think, oh my gosh, this is clearly AI.

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but I'm always using AI. The reason why it doesn't seem like it's AI is because I'm giving it more information. I'm giving it stories. I'm giving it more context to what I'm trying to create and what I'm trying to tell. And so when they read it, they go, wow, this sounds like Nick. You know, this is a personalized story. know, Nick's talking about, he felt like he wasn't enough, right? Like these very intricate, authentic stories that I'm putting out on social media, but just using AI to make it tweak, make it better, improve it.

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but not just using it to create this generic content. And that's what I see is people using it on social media to create the most boring, lame content that is so clearly AI that people are just gonna pass right on by. They're gonna ignore it. They're gonna call you fake. They're not gonna look at your content because they're like, this person is unintentional. They're unauthentic because they're just using this cookie cutter content by just giving fake easy AI prompts.

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that aren't really going into this personal element. And at its core, social media is about building relationships, about connecting with people. It's about sharing your authentic self to really create this transparency where people know who you are, they know what you're about. And so when you're doing this well, people should read your content and go, wow, like that was really great. Or this is really uh Nick speaking or Ken speaking. So we gotta be really intentional about

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how we're utilizing it, making sure that we're not just like, hey, create this quick post about this. That's not gonna work, that's not gonna cut it. um It's the same thing, and I say this all the time, because I think it relates to so many different elements in business. If it's easy, it's probably not going to work. You need to take the extra effort. You need to do more if you want to get results. Hey, is this gonna help you make social media content really quickly? Absolutely. Is it gonna get you results? Absolutely not.

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If you don't do it well and you don't do it right, you will not get the results. so why waste your time doing it wrong if it's not going to produce the results. And so we need to make sure that we're being intentional. We're being authentic. We're actually creating content that is going to resonate with our audience. So this goes into making sure that you have a strategy around social media. You can't just have AI or chat, TBT say, Hey, create a social beat. They don't know.

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It's not trained. You're not giving it the context. You're not giving it the audience, not giving your goals. You're not giving it all of these different elements that help you to create really good content that people are going to want to engage with, that people are going to want to share, that people are going to comment with. And so that intentionality, and this is where it goes ties back into, if you use the voice chat, it will make it that much easier to create that content because you can just kind of

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just spit out as much as you possibly can. Hey, I want to create a post about this. I want to talk about gratitude and how much my caregiver and this particular caregiver and this story with Mrs. Smith that they did really good job and they took care of her and it was so fantastic. One thing that I really loved was that they did this. They went above and beyond to make sure that she had her eggs every morning, know, over easy. And so boom, so now you're like adding all of these details. And so when you add details, adjectives that are specific, that's going to help

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create the prompt, the answer that's going to be so much better and personalized and people will actually read your content, actually engage with the content and things that you're sharing. I love that. Yeah. And it's kind of funny. You talked about, you know, here would be a con, you know, a good comment to put on Nick's post and that kind of thing. And the other thing that always happens is at the end of the post, you know, it always wants to help you further. So it tries to answer your question and then it says something like,

20:21

Next, I could propose to outline the subjects for your next three blog articles. What would you think of that? then somebody will just copy and paste that into their blog article. And you could just tell right there that it was just a copy and paste job from AI. So I do really think that if you're just looking at it to say, oh, let it just do my job for me and that sort of thing, and I don't even have to write my content anymore, nobody's going to want to read that content. And you're really going to want to...

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you look at it to make you better than yourself. I mean, in the same amount of time, you know, make my story that much better and, you know, and help me, you know, don't replace me. So that's great. All right. So, so yeah, we've talked about a couple of things now that, you know, where people make mistakes, they're, they're just dialing it in. They're not really, you know, putting in the effort and they're not really telling chat GPT or their chosen tool, you know,

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the bigger context and what they are really trying to solve and giving them more color commentary on the story. So do you have any other like, you know, kind of big mistakes or you want to kind of go down the path of, know, what are some of the, what are some of the good things? Like, you know, maybe somebody who hasn't really dipped their toes so much, you know, what would you tell them to do that, you know, might start giving them results right away? Yeah, no, I think, you know, I'm all about practicality and being able to get started. And so

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One of the quickest and easy ways to get started is just like asking ChatGBT, hey, I want to start utilizing you more. What are some ways that you can help me or actually better suited is to have it ask you questions. And this is one of those, again, goes into big mistakes is AI is not a search engine. It is so much more than that. Google is not asking you questions. And so if you can get ChatGBT, hey, I want you to ask me as many questions as you need.

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so that you understand my business and my life as much as possible so that I can best utilize you in my life. Ask me those questions and then now boom, it's gonna go into these questions specifically. And I'll even use a quick example that was more of a personal uh story that I don't mind sharing even though it may be embarrassing. ah I went to a wedding and I was talking with one of the guys that was there and

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We were talking about dating and he just asked me, hey, you what's your non-negotiable? What are your non-negotiable dating? And I thought that was a really good question and just really thinking about what type of person that I wanna find, right? know, clarity comes to attraction, right? The more that you know what you want, the more you're likely to attract it. And so when I got home from the wedding, I put JET, GBT, I put my phone on my chest and I was just sitting on my couch ah and I just hit the voice and I said, hey,

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My friend at this wedding asked me my non-negotiables, so asked me some questions to help me figure out what they are. And then I started asking the questions and it started coming out real fast, right? Asking me a bunch of questions, I said, whoa, whoa, whoa, slow down. Let's take one question at a time. And so then it asked me that question, I answer it, I'm like, hey, is this good? Like, ah, you can actually add one more thing. Okay, let me add this. All right, is that good? Yeah, good. All right, are we ready? Yes, let's move on to the next question.

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Boom, then it asked me the next question. My hands aren't moving. I'm laying down and I'm just going through this whole process of them asking me questions and me answering the questions. And so this is one of those ways where if you just start, you can use AI to teach you how to use AI. You can't do that on Google. You can't do that anywhere. This is why this is the most incredible tool that has ever existed and it's going to change

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our society before going down a rabbit hole, but it is going to make drastic changes in our world based on its capabilities of really being able to do it. And we're only scratching the surface of potential capabilities and how we're evolving. And so just think about, hey, have ChatGBT ask you questions so that you can give it this information. Hey, what do you need to know about my business to best utilize it for creating social media content? And then boom, it's going to ask you,

24:42

You know, all right, well, what questions would you ask me to better know my brand voice? And then it's going to ask you questions. And so then you can steadily start to shape the type of content that you want to share, but it does require time and effort to build this out, to learn this, to think about it. And, part of this episode is that I hope it opens your mind to just wanting to learn more and to, this can be a first step in learning more. And this is a way to start is utilizing that voice chat, having it ask you questions. Yeah, that's perfect. And then.

25:11

You could even ask it, as you said, it can be your teacher on pretty much anything. mean, if you need to teach your kids the Pythagorean theorem or anything like that, you and just, you you could ask it and it'll quiz you. It'll bring you back up to speed, you know, into that great middle school math class that you were such an expert on and things like that. But to Nick's point, you could even ask it how to use AI and you could like, I remember, I mean, you know, here on the Ancoda side and like, you know, we have

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Our brand, Coda, is kind of like our AI, coda.care, as part of encoda.com. But in the early days of us trying to make AI work in our software, I basically asked ChatGBT, I'm like, hey, I want to use ChatGBT inside my software, and I'm not exactly sure how to do it. And for example, we might build some rules about scheduling that we think are really good rules that...

26:08

you know, any home care agency would want to follow, know, like, fill all our shifts and, you know, and, you know, make sure, you know, how many hours the caregiver wants to work and fill their hours and try to avoid overtime and try to avoid travel and that sort of thing. But, know, but hey, chat, CPT, you know, like every agency is going to be different and they're going to have different rules that, you know, correspond with their values, their people, their priorities. So how do I set it up? So we have this prompt that's going to work for them, but then they can make it their own.

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And then it just kind of started saying, okay, well, you know, I could, you know, I would set it up this way. So you have your basic prompt and then here's how you get out the agency specific prompt. And do want me to write the piece of code in Python that will make you talk right to the large language engine, write in, you know, and embedded into your software, just give me the code and I'll start writing for you. So it is pretty incredible. I realize I'm, kind of going probably off the ledge here, you know, since we're talking about, you know, social media and, you know, running your agency and things like that. But.

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I would challenge you, mean, if you have a deep expertise in anything, ask it what it knows about that. You'll be amazed how much it knows about really, really deep topics. I've even seen a doctor who's like an anesthesiologist who went on TikTok and he said, I gave it a really hard situation that I ran into in the operating room the other day and it just walked through the exact steps that I would have done.

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It's really, really getting super smart. you don't have to be a brain surgeon here or try to become a brain surgeon with Chats GPT, but give it a shot. mean, there's so much that it can help you with. All right, I love it. So back to you, Nick. I think that, I mean, kind of in your world of really helping agencies get their message out there and...

28:00

you know, kind of tell their story and tell that story to prospective caregivers and all that kind of thing. mean, you know, what are, what are just like one or two, you know, last things you would say, Hey, if you haven't really dipped your toe into, you know, chat GPT or, you know, or a large language model, AI kind of thing, you know, what are one or two things that you would ask people to just give a try to? Um, you know, I think one of the,

28:29

cool things about it is that sometimes even in home care you may be tentative to utilizing it in business just in maybe not wanting to share ah information about your business that may be very specific to your agency and not wanting that to be in the public or just like in this database uh or there's a lot of times there's HIPAA compliance, right? And based on what you can and cannot share. so,

28:54

Where I think it can be really valuable is actually just getting started and utilizing it in your personal life. And, you know, I found it to be a really good, almost like therapy tool in the sense where you can actually just talk to it as if it's a therapist. um And because I use ChatGBT so much, I've actually been able to ask it really engaging questions like, hey, based on what you know about me, what are some blind spots that I may not be aware of?

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And then boom, it's giving me all of these things. And so it's, it's incredible in that the more that you knows about you, the more that it can actually help support you showcase you things that you may not be aware of. I've asked it, what my greatest fear is. And so, you know, really maybe utilizing it if you're a parent, you know, and just talking about certain situations like, Hey, I want my, you know, kid, or maybe using a relationship, my wife, like, Hey, help me in the situation. What are some things that we can do? Here's what happened breaking it down and then really being able to.

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you know, showcase that, uh, that element. so, um, that I would say is the number one thing, but it's again, it goes back to utilizing it and asking it questions. That's really going to, you know, drive the greatest, um, based on what information that you give it. Um, and so be willing to just kind of dump a lot of information, but I am actually really curious again, um,

30:23

before we start recording, I wanna know how you're utilizing it, because you gave me a little teaser and you mentioned some things that you're working on that's gonna change the game. And I can't have this session end without you giving me some details about what you're working on and what you're developing. Because to me, I'm super passionate about utilizing and leveraging AI tools and working with companies that are innovative and creating things specifically for home care agencies.

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that are available. And so can you tell me, I don't know what you can share or not share, but I'd love for the, maybe you can give a little teaser on, you know, what you're working on um in the AI world and how you're, you know, supporting these agency owners. Yeah, I would say, well, the first thing I would say is that there's somewhat of an attitude in our industry, which is totally right. It says, you know, we are a business of personal relationships, right? We are.

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providing people who are gonna be in the house that are gonna be helping your mom to live their life and that kind of thing. And I think there's a little bit of a, I don't wanna say prevailing, but maybe an attitude of, we don't have any room for AI in home care because we're a personal relationship business and that sort of thing. But hopefully based on what we talked about today, you can just think of things that are taking your time and how...

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you know, AI can help to solve them and really make you better. I mean, some of the things that we're doing with AI are that when somebody fills out a job application, you this is a perfect area where we can have the AI review the job application. you know, on the spot, you know, basically make a recommendation. Hey, this is a person I think that you should interview or this is a person that I think you should say, you know, hey, thank you for.

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you thank you and you know, we'll get back to you, right? So, so there's, there's things like that and there's tools out there. One thing we're doing, one of our agencies in, you know, Kentucky said that they are worried about collusion between the caregiver and the client and that, you know, if the, mean, there's, that's the, that's the strongest bond in home care is, you know, they're not seeing you at the agency every day. They may be see you every once in a while, but they're with that client every day and

32:48

you sometimes you get that, know, hey, I kind of want to take Friday off and, you know, and then the client will just say, oh, it's okay to show me how to cock you in, you know, and, that sort of thing. So we even have like signature handwriting analysis type of thing. So we can kind of tell if the, if the client signed in and out for the caregiver, that type of thing. And, you know, and, and even to that end, like we have a, you know, a clock out button, and then we have a clock out with AI button.

33:17

And let's say that I have like 14 tasks on my list. I could just say, and by the way, if I speak Spanish or I speak French or whatever my language is, I can say in my native language, I could say, you know, Hey, I had a great day with Mrs. Johnson. I did everything on my care plan except for the bath, because even though it's on her care plan every day, she really just likes to have it every other day. I'll make sure to do it tomorrow. And we went out to the park today and

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She saw kids doing this and that and she really got excited about it because it reminded her of something she did when she was a young child. And with that, what the AI will do is it'll say, okay, well, it said they did all their tasks except for these tasks. It'll recognize why they didn't do those tasks. It'll put the node in about why you didn't do the shower that particular day. But it's not really going to totally just close your visit from there. What it's going to do is the normal flow is I say, I'm cocking out.

34:13

And then, know, usually I would go and I would say yes or no on each of those 14 items. Well, what it's going to do is it's going to fill those in for you, but then you're just going to look at each of those items and see if it got the right answer or if you like the note and things like that. It'll usually put a little summary comment, but you know, it'll just cut down the time for you to, to clock out. So those are, you know, some of the things that are there. I would say, you know, I've seen some discussions on like Facebook about

34:40

What do you think about AI trying to schedule your caregivers? What I'll tell you is that we do have a piece that's like a shift manager. what it'll do is you can kind of give it your whole schedule and say, hey, what recommendations would you make? Or you could say, my caregiver Nick's unexpectedly going to be out because of a family issue. Could you look at my schedule and figure out how we might be able to make up for

35:09

for Nick's shifts and that kind of thing. So in that case, it's not gonna go in our system anyway and change your schedules, but it's gonna give you a nice, concise list of, here's some suggestions that you could go through. And it's gonna take into account a lot of things. It's gonna take into account how many hours the caregiver wants to work. It's gonna take into account distance and overtime and all those types of things. So these are just things that we could do. And a big one, of course, is that reviewing visits and making sure that they're okay.

35:39

We have AI ah visit review function. some of those easy things, oh yeah, they work 16 minutes over. Usually I want to know when it's 15 minutes over. It'll just take care of those things for you. So those are some. then we have a big secret one I'm going to keep to myself, but we're going to come to Home Care Association of America with something that I think is really going to turn some heads and make some agencies really rethink what they could do with AI.

36:08

So those are a couple of things that we're doing that we're really just trying to make your life as somebody running an agency, shorten your time reading that resume, watching that video interview, all those kinds of things, and then kind of catching some issues that you might not have caught on your own and taking care of them for you. I love that. Yeah, I mean, think in today's world, we need to be utilizing and leveraging these

36:36

tools that exist, because it's just, it's not, there's a great quote, I'm going to mess it up because I don't have my slide in front of me, but it's basically, know, AI is not meant to replace humans. It's to help you focus on the things that you're best suited to do, which is to care for people. And so we need to start thinking about like, AI is not here to replace us. It's here to help us. It's here to support us. It's here to fill voids and issues. And

37:05

things that you may not even be aware of, things that can be automated that will make your life so much easier. I the amount of times that I've just showed somebody something and they go, Nick, you just blew my mind. This one thing has completely changed. And I'm like, to me, I'm like, all right, well, this is elementary in my mind, right? And so there's just so much capabilities that exist out there um that we are doing a disservice.

37:31

to ourselves, our clients, our caregivers, to our team, if we don't take the time just to learn about these tools that exist, we don't want to fall behind in technology. uh is advancing so quickly. And so we want to make sure that we start to learn more and more about, one, what we can do, but also great companies like yours can, oh to really be able to start leveraging and utilizing AI in different ways and innovative ways, not to take away from what you're doing, but actually help you to provide better care.

38:01

to create more personalized approach because let's say you do automated parts of the recruitment process. Well, that allows you to actually like make personalized phone calls because you have freed up your staff members with all of this like nonsense that can be automated. And I don't say nonsense. It's stuff that needs to be done, but it's stuff that can be done either utilizing AI or utilizing automation or combination of both. So that frees you and your team up to focus on the things that are really going to drive the needle.

38:29

that are gonna make that personal touch. And so if you are worried about personal touch, which Ken mentioned earlier, Then it's like, this is more reason to go into AI because it will free you up to allow you to do more personal stuff too, because it will take the place of all these, you know, monotonous tasks that you have to do in your business that are now done, simplified, easier, faster to free yourself up, to give you more time to help your business grow in areas that you wouldn't have been able to do.

39:00

Well, Nick, man, I think that is just the best way to wrap this up. And I love just kind of the passion that exuded from you and all the things. I every time I think one thing I would say if somebody said, you know, what would you say about Nick? I'm like, you know, every time that you meet with Nick, you whether it's face to face or at a conference or 30 seconds or, you know, you get 10 minutes with them or whatever, you just kind of come away with more energy than.

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you came into it with. And I think that's like a great trait in any human. I think that Nick's one of the best at that. So with that, I think we'll wrap up this episode of Home Care Heroes and Day Service Stars. And Nick, thank you so, so much. And everybody, we wish you the very best. Thank you so much for having me. I look forward to seeing you at HCOA too. I'm actually, I'm speaking and so it's a huge opportunity. I'm super excited, but I'm glad to hear that you're gonna be there as well, unveiling some cool things.

39:55

Awesome. Thanks, Nick. Thank you. Thanks for joining us today on the Home Care Heroes and Day Service Stars podcast produced by Ankota. You can listen to back episodes by visiting 4HomeCareHeroes.com. That's the number four than the words 4homecareheroes.com.