The Ankota Healthcare Delivery Management Blog

Attitude Determines Success Even in Health Care Delivery

Posted by Will Hicklen on Jan 31, 2013 8:30:00 PM

describe the image
We see it all the time, and perhaps you even catch yourself doing it in your practice. As the president of one of our new physical therapy customers said to me,
"Sometimes we get so focused on the clinical side
of providing care that we forget we're
running a business, too." 
"I think I know why," I replied, "that's easier to do and it's more interesting." His smile said it all, and he agreed, "It's what we already know and what our people are trained to do." 
Indeed, providers tend to focus on what they know: providing care. Therapists focus on therapies and rehabilitating patients, infusion nurses focus on administering antibiotics and chemotherapy drugs, and HME businesses focus on the delivery and set up of home medical equipment (while losing sleep over how to navigate the competitive bidding nightmare!).
Make Post Acute Care Delivery Incredibly Productive
The business stuff should take care of itself, or "we're not a business," says conventional health care wisdom. Not so. That's just an excuse to justify focusing on the most comfortable and certainly more interesting things like taking care of patients. People get into the "business" of healthcare because they care about taking care of patients. They're forced into marketing the business and developing referral sources to stay alive, yet the business operations are often assumed or even neglected. It's the way they've always done things, but the inefficiency becomes especially obvious when compared to other industries. This neglect is fundamentally an issue of attitude. If you choose to focus on what you know best, you won't improve on the things where you are weakest. It's a mindset. Choose to focus where your business needs it and where you can improve, where you are least comfortable, in addition to the areas where you are more comfortable. 
Learn How Ankota Helps Therapy Agencies
Am I saying that business owners have a bad atttude? Not at all! I'm saying that it's easy to focus and what you already know, where you're already good. Likewise, it's easy NOT to focus where you're uncomfortable. 
Agencies of all types simply must decide to tackle the issues they may not know much about. Set aside discomfort, and simply decide to act. Focus. Redirect. Change your attitude. And enlist the help of others. Leverage technology as much as possible to improve both and challenge technology providers to show you how you can run your business more productively. We see literally hundreds of operations every year, and have tremendous expertise in business performance management and optimization of people and resources. The vendors you talk to can be a tremendous asset if you take advantage of them.  
Make Post Acute Care Delivery Incredibly Productive
Even if it means you may not be good at what you're now focusing on, just change your attitude. Study after study shows that attitude triumphs and is a larger contributor to success than anything else. Take a look at this piece by Dan Waldschmidt in the Business Insider, which discusses attitude as the primary factor of success.  "Your Attitude Determines Whether Or Not You'll Succeed"
 
Think this is a problem only for smaller home health and therapy agencies? think you're too big to suffer some of the operational problems that many providers experience? Think you're too small for change to matter or for technology to help?
Think again. Many of the very largest, publicly traded home health agencies still run on paper at the point of care. Existing scheduling tools are basic and don't optimize for concerns such as time, travel, skills, or availability. That's ridiculous and providers know it. Reporting takes forever. Billing takes days or even weeks in some instances. They waste millions of dollars each year processing time sheets when technology at the point of care would automate such things and render time & attendance reporting obsolete. One large home care agency we studied spends more than $3 million annually processing time sheets alone. Technology from Ankota can eliminate this expense entirely.
Why do they do it this way? Because that's how they've always done it. That's the attitude that costs them $3M each and every year. It seems to be changing, but it first requires a change in attitude to acknowledge that there may be better ways and seek them out. 
Think your agency is too small for automation to make a biug difference? Consider this: A typical home health agency may support roughly 20-25 care givers with a single scheduler using existing technology. Using more powerful (and often less expensive) technology from Ankota, the same scheduler may support 2-3 times as many caregivers. When you're a smaller agency, the cost of hiring new bodies to scale operations is tremendously expensive. Rather than assuming that the only option is to hire more, turn to your software vendors and demand that they show you how to accomplish more with the resources you already have. Expect your partners to act as your advocates to help make you better at what you do, no matter how small your business is.  
We're seeing numerous programs emerging among hospitals and Accountable Care Organizations (ACOs) that are intended to improve the cost and quality of care for populations, but are repeating old mistakes. They're taking a "safe" route and building new programs on old technologies and sometimes even using paper documentation. The attitude shift that is needed here is to assume that existing ways are not safe, not productive, and not in compliance. Assume that there are better ways to design and manage community based and population health programs and find tecchnologies to make them better. Change your attitude. 
Make Post Acute Care Delivery Incredibly Productive
That's why Ankota built software solutions that scale for organizations of all sizes, small to very large. To solve some of these problems of managing care delivery, to make it easy to Plan, Coordinate and Deliver care and to do it efficiently across virtually any healthcare setting.
You've probably heard a thousand "-isms" about attitude driving success, about perspiration, inspiration, and more. All you need to do is make a choice to change your attitude, change your focus, and make it so.
"If you don't run the business like a business,
you'll be out of business."
or
"If you continue to do what you've always done, you always get what you've always gotten."
Change your organization's attitude by leading with your own. And ask Ankota to help!

Topics: APTA, Care Coordination, transitional care, HME, DME, Will Hicklen, Home Care, Care Transitions, Therapy Software, Accountable Care Organizations, ACO

APTA Seeks Ideas for NPTM "Fit After Fifty" Campaign

Posted by Will Hicklen on Jan 24, 2013 8:30:00 AM

APTA Fit After Fifty

Physical Therapy agencies that provide therapy in homes and assisted living facilities are one of Ankota's fastest growing customers (much to the dismay of our competition!), so we LOVE to support the APTA in its initiatives! APTA says that members will hear much more about this campaign in the coming months, and they are soliciting submissions now from members:  

This October during National Physical Therapy Month (NPTM), APTA will be launching "Fit After 50," a multi-faceted public relations campaign aimed at helping people keep mobile as they age. In the coming weeks and months APTA members will hear much more about this campaign. In the meantime, APTA needs members' help in identifying tips to help Baby Boomers remain mobile and prevent injury after age 50. What advice do you give your patients? APTA is looking for unique ideas and tips, which could possibly be featured during the campaign in its social and traditional media relations efforts. E-mail public-relations@apta.org with your tips as soon as possible.

Topics: APTA, Physical Therapy, Will Hicklen, Therapy Software, Physical Therapy software

Using LinkedIn for Physical Therapy Businesses

Posted by Will Hicklen on Jan 23, 2013 8:30:00 AM

Physical Therapist (PT) Network

Some of the best articles I come across are published on LinkedIn by members of groups that I belong to. LinkedIn bills itself as "the World's Largest Professional Network," but does a great job of allowing you to direct your time and efforts by connecting with others where you have commonality. I find that most people are aware of LinkedIn but many therapy agencies are not on it and are confused about whether it's worth their while. 

Learn How Ankota Helps Therapy Agencies

You can find a group for just about anything on LinkedIn. This article below was posted on the Physical Therapist (PT) Network, which, at about 4500 members, is the largest physical therapy group on LinkedIn. Ankota's success with physical therapy agencies is due, at least in part, to the fact that we listen to therapists about what they need from technology to help them run their businesses better. LinkedIn is one of many ways that Ankota seeks to stay connected with therapy agencies.  

On LinkedIn: How to Hire the Right Staff for Your Physical Therapy Practice

This was posted on PTPN Insights, but shared on LinkedIn by a member of the Physical Therpist Network. Get it?

I tend to pay a more attention to articles that I see on LinkedIn because they are already vetted by members of a group that I know shares some of my professional interests. When I see a blog or an article posted on the Physical Therapist (PT) Network on LinkedIn, I know that other physical therapists have already read it and thought it was worth sharing with the rest of the group. So I pay more attention than to those things that simply make their way to my email inbox.

So should you!

Virtually every executive running a Physical Therapy business today knows that therapies will play a significant role in Accountable Care. The clinical value is indisputable, yet most therapy execs are confused about how to engage and position themselves to be a strategic partner in Accountable Care. One way to engage is to join ACO groups on LinkedIn. Look for groups with the words "accountable care" and "care transitions" in their titles, for starters. You will quickly see what the groups are talking about and the events and conferences they attend. This can be an easy way to sit in on the conversations that matter to the partners you want.  

A few things that LinkedIn is especially good for, in addition to PT related articles:

  • See what Accountable Care Organizations (ACO) are talking about
  • Explore the role of Phyiscal Therapy in managing Care Transitions
  • Job Postings, hiring practices, and other employment related articles 
  • Connect with other physical therapy businesses, share best practices

And if your Therapy agency is in need of technology to help simplify complex scheduling needs, move to electronic documentation at the point of care, bill instantly, cooperate with referral sources and connect with ACOs, then contact Ankota to take a look at our software.

Learn How Ankota Helps Therapy Agencies

Other linked groups to explore on LinkedIn:

American Physical Therapy Association

Accountable Care Organization Networking Group

Home Care Sales and Marketing

National Transitions of Care Coalition (NTOCC)

Topics: APTA, Physical Therapy, Care Coordination, Will Hicklen, Therapy Software, Physical Therapy software, Accountable Care Organizations, Avoidable Readmissions, ACO, ACO Technology

Is Physical Therapy Ready for Innovation & Integration?

Posted by Will Hicklen on Jan 21, 2013 10:46:00 AM

Physical Therapy Software APTA

The following article originally ran on 12/16/11 in the APTA Moving Forward feature, titled Health Care Reform's Triple Aim: Is Physical Therapy Ready for Innovation and Integration? 

Coauthored by R. Scott Ward, PT, PhD, APTA president; Paul Rockar, Jr., PT, DPT, MS, APTA vice president and chair of the Public Policy and Advocacy Committee; John Barnes, APTA CEO; and Justin Moore, PT, DPT, APTA vice president of Government Affairs and Payment Advocacy. 

Ankota Software Helps Therapists Achieve the Triple Aim - Find Out How!

Yesterday, a message was sent to association members regarding the recent Board of Directors meeting that references the "Triple Aim" of health care and its influence on policy. We'd like to take this opportunity to further explain the Triple Aim and discuss physical therapy's role in what has become a major focus in the post-health care reform debate.The Triple Aim originates from the Institute for Healthcare Improvement, a think tank founded by Donald Berwick, MD, in Cambridge, Massachusetts. This philosophy permeated the Centers for Medicare and Medicaid Services (CMS) during Berwick's tenure as its administrator, and is now linked to implementation efforts associated with taking the more than 2,400 pages of health care reform legislation and turning them into volumes of new regulations, programs and federal efforts required to operationalize the Triple Aim. Berwick's tenure ended on December 2, but the Triple Aim is now part of his legacy to reform our health care system.What is the Triple Aim? To start, it is a proposed solution to our health system's ills. It is well documented that the United States' health care system is the most expensive in the world, disparate in its access, and often doesn't impact or improve one's health status. On November 4, CMS announced that US health care spending growth was 4.0% in 2009, reaching $2.5 trillion in expenditures, or $8,086 per person or 17.6% of the nation's Gross Domestic Product, up from 16.6% in 2008.1 The Triple Aim was outlined in Health Affairs in 2008 as an effort to reverse this trend and simultaneously pursue the 3 objectives of:

  • (1) improving the experience of care;
  • (2) improving the health of populations; and
  • (3) reducing per capita costs of health care.2 

The Triple Aim builds upon the 3 goals of the "iron triangle" of health policy, which call for enhanced quality of care, improved access to the right provider at the right time, and reduced health care costs to manage a person's health status. Can physical therapy achieve the Triple Aim and, if so, how? We believe that we can because the Triple Aim is connected to what we do as physical therapists. The task before us now is delivering this message to policy makers. APTA continues to position and align its organization and priorities to meet the demands of the changing health care landscape, achieve the Triple Aim or contribute our proper role to the Triple Aim for delivery systems, and to demonstrate the essential value of our profession and the services we provide to the public. Connecting these to the health policy environment with which we interact is essential to move the profession forward as a leader in health care delivery. As 2011 comes to a close, there are several critical initiatives ongoing to leverage physical therapists as essential to achieving the Triple Aim.To improve access, APTA is working to secure a commitment from the new Center for Medicare and Medicaid Innovation (CMMI) to invest in the early access or direct access to physical therapists for musculoskeletal conditions as part of its search for more efficient and effective models of care delivery. APTA's proposal has been submitted and is under consideration by CMMI at this time. Also in this area, APTA saw the completion of a multi-year project on direct access with the publication of anarticle published in the journal Health Services Research that suggests that "the role of the physician gatekeeper in regard to physical therapy may be unnecessary in many cases." This work by Jane Pendergast, PhD, Stephanie A. Kliethermes, MS, Janet K. Freburger, PT, PhD, and Pamela A. Duffy, PT, PhD, OCS, CPC, should help our state and federal efforts prove the value of direct access to physical therapy in the coming years. APTA also has assembled an issue team led by Roshunda Drummond-Dye, JD, APTA's regulatory and payment counsel, to spearhead our role in integrated models of care delivery. These models, ranging from Accountable Care Organizations (ACOs) to patient centered medical homes, will have key access issues as they become part of our reformed health care system. APTA's work is to demonstrate the value of physical therapy and our role in these models.To improve quality, APTA hired a full-time policy expert in 2011 to lead the development of a quality work plan and focus on the policy efforts that the federal government is involved in to enhance quality care. This has resulted in a coordinated and consistent approach to position APTA in the quality area and incorporate quality into areas such as a reformed model for payment, the development of a national registry, and health information technology in physical therapy. Just last week, CMS released the updated measures specifications for the Physician Quality Reporting System for the 2012 reporting year, allowing physical therapists to report for an additional individual measure in the 2012-Measure #182: Functional Outcome Assessment. Our work with CMS in this area can be seen each year as physical therapists are included in reporting on new measures.To reduce costs, APTA continues to seek needed reforms to physical therapy services. As mentioned in yesterday's message to members, APTA is exploring a reformed payment system model, which could include direct billing for physical therapists, and embarking on a regional payment pilot project in the New England area. Also essential to this objective is establishing strong term protection for physical therapy and title protection for the physical therapist. APTA will submit its review of the current status of term and title protection to the 2012 House of Delegates and begin an action plan to improve term and title protection where gaps lie. In addition, we continue to seek policy support through the health service research pipeline to advance our public policy priorities. Work in 2011 began on referral for profit, billing patterns of health care professionals who use the 97000 CPT series (physical medicine and rehabilitation), and bundled payments and the role of physical therapists.These are just a few of the areas where APTA is working for you and with you to achieve a Triple Aim that advances physical therapy. The key words in health care today are "integration" and "innovation." We are reminded of this daily with announcements such as the following from CMS:

Ankota Software Helps Therapists Achieve the Triple Aim - Find Out How!
News Alert: The Department of Health and Human Services recently announced the Health Care Innovation Challenge from the CMS Innovation Center, a new initiative designed to test creative ways to deliver high quality medical care and reduce costs across the country. The Challenge will award up to $1 billion in total grants to applicants who can rapidly implement the most compelling new ideas to deliver better health, improved care and lower costs to people enrolled in Medicare, Medicaid and CHIP, particularly those with the highest health care needs. 

APTA is a key messenger in this transformation from independent and often fragmented care to more interdependent models. The key message will be the work that physical therapists do daily, our record of compliance, and our value to the health care system in reducing costs while raising the bar on quality. We can have a positive impact on the nation's health-and do so already. Illustrating this by adapting to the current realities of health care and accepting the challenge of innovation and integration will best convey our message.2011 was a year in which we saw the start of the transformation of our health care system through rules on ACOs, a proposal on the essential benefits program, and payment innovations such as the CMMI bundling project. 2012 promises more transition to a health care system where transparency, accountability, and integration are valued. To deliver the message of physical therapy's role in this transformed health care system that meets the Triple Aim, we need you to participate and build on the successful grassroots efforts and Capitol Hill activities we demonstrated in 2011. It was just 6 months ago when almost 1,000 physical therapists, physical therapist assistants, and students stood in the heat on Capitol Hill ready to share the Triple Aim value proposition that physical therapy is prepared to accept and deliver. We look forward to continuing the momentum in 2012. Have you thought about your role in achieving the goals of the Triple Aim? Do you see opportunities and challenges to implementing programs in your practice that can improve access and quality and decrease costs? How can APTA's initiatives help support your efforts?

References

1. Centers for Medicare and Medicaid Services. Historical National Health Expenditure Data.https://www.cms.gov/nationalhealthexpenddata/02_nationalhealthaccountshistorical.asp. Accessed December 12, 2011.2. Berwick DM, Nolan TW, Whittington J. The triple aim: care, health, and cost.Health Aff. 2008;27(3):759-769.

2. Berwick DM, Nolan TW, Whittington J. The triple aim: care, health, and cost.Health Aff. 2008;27(3):759-769.

 

Topics: APTA, Physical Therapy, transitional care, Physical Therapy software, Avoidable Readmissions

Top 10 Health Care Issues for 2013

Posted by Will Hicklen on Jan 15, 2013 8:30:00 AM

PWC logo

From PWC's Health Research Institute (HRI), 10 Health Care issues for 2013 will drive new healthcare delivery models, better care coordination, and support for population health initiatives. Ankota's technology is aimed squarely at enabling these strategic imperatives by helping health care providers of all types to Plan, Coordinate and Deliver care.  Using Ankota technology, health care providers can leverage virtual ecosystems to better utilize services, skills, and proximity to support Care Transitions.

NEW YORK, Jan. 9, 2013 /PRNewswire/ -- As the health industry undertakes a full transition to meet requirements of the Affordable Care Act (ACA) and to prepare for a shift in market dynamics, PwC's Health Research Institute (HRI) today published its annual list of the Top Health Industry Issues for 2013. According to PwC US, the pace is certain to quicken in 2013 with the effects of technology, consumerism, budgetary pressures and the ACA converging on a sector that represents nearly one-fifth of the economy.

describe the image

(Logo: http://photos.prnewswire.com/prnh/20100917/NY66894LOGO)

"Health organizations can hear the thundering footsteps of 30 million newly insured Americans on the horizon. Yet they are feeling the full force and impact of federal spending cuts and pressure from states, employers and consumers to operate more like a consumer-focused, retail industry," said Kelly Barnes, PwC's U.S. Health Industries Leader. "By this time next year, the major provisions of the health reform law will be in effect, and the health industry has a lot of work to do before then. It's now a foot race to 2014. The evolution of healthcare that has been in effect over the past several years will become a full-scale transformation in 2013."

HRI has identified the following ten issues as the top focus for the health industry in the year ahead: 

1.

States on the frontlines of Affordable Care Act implementation
Over the next year, state officials must decide how to run insurance exchanges, whether to expand Medicaid coverage, and what type of insurance market regulation is needed. The biggest challenge states may face in 2013 will be information technology. Designing infrastructure to create a single, seamless entry point to the exchange will require some states to undergo a major overhaul of existing Medicaid eligibility systems.

2.

Consumer revolution in health coverage
Consumers' rising voice on how they spend their healthcare dollars, coupled with state insurance exchanges, is prompting the health industry to compete on attributes similar to the retail industry: convenience, price and transparency. HRI found signs that consumers already are warming up to new ways of purchasing insurance: nearly one-quarter (23 percent) of consumers surveyed said they are likely to buy health insurance from non-traditional sources such as a retail store, up from 18 percent in 2011.

3.

Medtech industry braces for excise tax impact
A 2.3 percent excise tax on medical device companies takes effect on January 1, 2013, representing potentially $29.1 billion to the federal government over the next 10 years. The $380 billion global medical device industry is unlikely to be able to pass the tax on to its customers, but could look to its suppliers to share in the burden. Some companies could owe more in taxes than they generate in profits, making them less attractive to investors but more enticing to larger companies looking to expand their portfolio. The tax impact should kick start new innovation, industry consolidation and operational recalibration in the medtech sector.

4.

Caring for the nation's most vulnerable: dual eligibles
Dual eligibles – people who qualify for both Medicare and Medicaid – make up many of the 16 million people the ACA will add to Medicaid rolls by 2019. The cost of care for duals is skyrocketing – much of it wasted due to a lack of care coordination between the two programs – and 70 percent of state Medicaidspending on duals goes to long-term care support services, such as nursing homes. Cash-strapped states are increasingly turning to the expertise of managed care companies to better coordinate care, and they are seeking innovative solutions, such as from the technology sector, to better support home-based care and caregivers.

5.

Bring your own mobile device: convenience at a cost
Doctors and nurses are bringing their own mobile devices to work, but many hospitals do not yet have a secure enough environment to protect sensitive patient information. Sixty-nine percent of consumers surveyed said they are concerned about the privacy of their medical information if providers were able to access it on their mobile devices. According to PwC, only 46 percent of hospitals have a security strategy to regulate the use of mobile devices.

6.

Goodbye cost reduction, hello transformation
With reimbursement resetting under the ACA and pressure from the federal budget crisis and price-conscious consumers, hospitals are scrambling to further reduce their costs. HRI research found that 40 percent of consumers postponed care in 2012 because of the costs. Having already plucked low-hanging fruit with labor productivity and supply cost reductions, more hospitals in 2013 will embark on full-scale transformation efforts to redesign how they deliver care.

7.

Customer ratings hit the pocketbooks of healthcare companies
Paying for performance will take on new meaning in 2013 as consumer reviews generate penalties and bonuses for hospitals and insurers. This could mean a bonus payout of more than $3 billion for insurers and a hold back of $850 million for providers in 2013. Healthcare companies will need to invest in consumer research and education in order to take full advantage of the new payments.

8.

Meeting the new expectations of pharma value
Physicians, once the primary arbiters of pharma value, now have less say in payment decisions than insurers and large providers. The final hurdle in the long, expensive path to drug and device development is not regulatory approval, but rather reimbursement. Though pharmaceutical and medical device companies play a pivotal role in health outcomes, they will have to prove it to earn it by demonstrating their value and comparative effectiveness.

9.

Bigger than benefits: employers rethink their role in healthcare
For nearly 70 years, employer-based coverage has been a cornerstone of U.S. healthcare - but healthcare and employers may not be inseparable. With the Supreme Court ruling to uphold the ACA and the re-election of the President, employers have an opportunity to re-examine their long term role in providing healthcare coverage and explore alternative approaches provided by state and/or private exchanges. In 2013, CEOs will ask tough questions about how and why so many resources are going to something that is not core to the business. The answers will vary by company, some of which are likely to transition away from healthcare coverage while others will redesign their benefit strategies.

10.

The building blocks of population health management
Medicare's accountable care organization and patient-centered medical home initiatives laid a foundation for improving population health, but other collaborations are fueling growth in population health management. In 2013, more companies are likely to form partnerships to build their population health IT infrastructures and to share responsibility for patient outcomes and satisfaction, data collection and analysis, member education and engagement, with a focus on at-risk populations.

 

The list is informed by HRI research and the collective input of PwC's Health Industries professionals who work with hospitals, physician groups, pharmaceutical and medical device companies and employers. For this year's report, HRI also conducted a poll of 1,000 U.S. consumers on a range of healthcare topics covered in the report. The report provides further analysis of the top issues for 2013 and outlines implications for key stakeholders. To download the full report, visit:www.pwc.com/us/tophealthissues.

About PwC's Health Research Institute (HRI)
PwC's Health Research Institute provides new intelligence, perspectives and analysis on trends affecting health-related industries. HRI helps executive decision makers navigate change through primary research and collaborative exchange. Our views are shaped by a network of professionals with executive and day-to-day experience in the health industry. HRI research is not sponsored by businesses, government, or other institutions. For more information, visit: www.pwc.com/hri.

About PwC's Health Industries Group
PwC's Health Industries Group is a leading advisor to public and private organizations across the health industries, including healthcare providers, pharmaceuticals, health and life sciences, payers, employers, academic institutions and non-health organizations with significant presence in the health market. For more information, follow PwC Health Industries at @PwCHealth or visitwww.pwc.com/us/healthindustries.

About PwC US
PwC US helps organizations and individuals create the value they're looking for. We're a member of the PwC network of firms in 158 countries with more than 180,000 people. We're committed to delivering quality in assurance, tax and advisory services. Tell us what matters to you and find out more by visiting us atwww.pwc.com/US.

Learn more about PwC by following us online: @PwC_LLPYouTubeLinkedIn,Facebook and Google +.

© 2013 PricewaterhouseCoopers LLP, a Delaware limited liability partnership. All rights reserved. PwC refers to the US member firm, and may sometimes refer to the PwC network. Each member firm is a separate legal entity. Please seewww.pwc.com/structure for further details.

This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.

SOURCE PwC US

Topics: Health Care Reform, Care Coordination, thought leadership, Accountable Care Organizations

Is Your Software Strategic to Your Physical Therapy Business?

Posted by Will Hicklen on Jan 14, 2013 8:42:00 AM

Whether you are a hospital or ACO planning for care that is ultimately delivered outside of the hospital, or you are a post acute provider providing therapy or home care, this applies to you.  

Physical Therapy software

I visited a new customer recently that we're very excited to work with. I was there as they "went live" with our software immediately following their training. With many businesses being so remote and virtual--including ours--we don't always get to see this in person so I make it a point to visit customers and talk with the people that use our technology. This customer is a therapy staffing business in the midwest, with a top notch staff who are professional and committed to providing fantastic therapy services for their clients. Like a lot of our therapy customers, this business provides physical therapy, occupational therapy, and speech therapy in the home and other residences like Assisted Living Facilities (ALF). That may sound a lot like your business, or perhaps you provide other services we work with like infusion nursing, HME delivery, or Private Duty Home Care. 

Learn How Ankota Helps Therapy Agencies

As a developer of technology, it feels really great to make a big impact on a customer's business. Knowing that we've developed technology that improves business operations, makes you more profitable and helps your staff do their jobs better, while not at all glamorous, is incredibly fulfilling. Your patients may never know Ankota's name, but you and the team you rely on to run your business will love us. Your therapists will be happier and more productive, and will no longer spend evenings completing paperwork. Same goes for nurses, home care aids or technicians, if that is your business. They'll be fully electronic, completing and synchronizing care forms in real time so that the business can be paid faster and grow.

But that's not why customers choose us. Health care providers choose us because we help them transition their businesses into highly coordinated care delivery models and take a leadership position. If you're not thinking this way, then you're preparing to fail. If your software vendor isn't helping you do this already, it's time to look elsewhere.

Therapy is one of our most successful markets, and it's a customer we really like to work with. It seems that all of our customers value technology as a way to better manage business processes, and they value their staff and are considerate of their time. Most providers realize that their therapists often spend hours completing paperwork in the evenings and they'd rather provide them with the tools to help them be more productive during the day...and happier in their jobs! They have specific goals for the business that they expect us to help with and when we make that commitment, that is our oath. 

Learn How Ankota Helps Therapy Agencies

Frankly, we believe that the physical therapy market, like several post acute providers, has been grossly underserved by technology. The fact that most providers still use paper forms at the point of care is ridiculous. For this, I fault the software companies. Most software products are difficult to learn and use and are way too expensive for most agencies. The typical software product for a therapy business is pretty limited, costs too much, and runs on old code. Incumbant technologies do not address healthcare as a process that can be Planned, Coordinated, and Delivered efficiently. That is why most care plans are still on paper, scheduling is simplistic, work is not reported and tracked electronically, and caregivers are still using timesheets. If your vendor hasn't solved these problems, what are the chances that they will be able to help you tackle more difficult problems like managing Care Transitions? To address the future of healthcare delivery which is already upon us, providers must modernize. 

The thought for today is this: Is your technology helping you strategically?

Or, are you like most therapy agencies and other healthcare providers whose software simply automates things you used to do? The vendor you chose 3 to 5 years ago may not be the vendor to carry you forward. You can and must do better. 

Does your vendor have a clear vision for their role in helping you to participate in accountable care? Can they connect you to collaborative models that have already emerged and on which your business will increasingly depend? Maybe they're even paying this some lip service...promises promises. If they aren't showing you the way there is a reason for it.

Ankota customers already do this. They collaborate electronically with partners, share care plans and schedules, track work in real time and share analysis and reports with their partners. Their process is entirely electronic and saves substantial time and money almost imediately. That's why Ankota therapy agencies typically grow very fast, their therapists are happier, and they are connected with ecosystems of other providers.  They operate efficiently and are desireable to do business with: they rapidly become the provider of choice. 

The agency I visited chose Ankota for these reasons, and every one of their staff understand this. We genuinely appreciate the trust that all of our customers place in us when they choose to do business with us. We take the commitments we make to you seriously and enjoy contributing to your success.

Contact Ankota

Topics: APTA, Physical Therapy, Care Coordination, transitional care, Will Hicklen, Therapy Software, Physical Therapy software, Accountable Care Organizations, Avoidable Readmissions, ACO

Subscribe to Email Updates

About Ankota

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

Follow Ankota on Twitter!

twitter bird white on blue

New Module

Add content here.