Home Care Heroes Blog

What is Electronic Visit Verification (EVV) and Why It's Important for Your Home Care Agency

EVV Compliance AnkotaWhile technology continues to change and improve the home care industry landscape,  Electronic Visit Verification (EVV) continues to be a vital tool for enhancing transparency, accountability, and efficiency in care delivery.

In the following article, we will dive into what EVV entails, why it's crucial for home care agencies, and how it can benefit both caregivers and clients.

To start, you can also view our 90-second explainer video, entitled: "What is EVV? (Electronic Visit Verification | How it works)" by clicking the link above or the photo below.


What is Electronic Visit Verification (EVV)?

Electronic Visit Verification (EVV) is a digital system that electronically captures and records information about home care visits, including the date, time, duration, and location of caregiver visits to clients' homes.

EVV systems use various technologies, such as GPS tracking and and mobile applications to help verify that caregivers are providing services as scheduled and to accurately document their caregiving activities.

Click here for the video:

What is EVV - Ankota video screenshot

Why Do You Need EVV for Your Home Care Agency?

  1. Compliance with Regulations: EVV is not just a convenience, but a regulatory requirement for many home care agencies. In 2016, the 21st Century Cures Act mandated that Medicaid-reimbursed personal care services and home health care services implement EVV systems to prevent fraud, abuse, and improper payments.

  2. Enhanced Accountability: EVV promotes transparency and accountability by providing verifiable records of caregiver visits and care activities. With EVV, agencies can have more information to support that caregivers are delivering services according to the agreed-upon care plans and schedules, reducing the risk of missed visits or unauthorized overtime.

  3. Improved Care Coordination: EVV systems enable real-time communication and coordination between caregivers, clients, and agency administrators. Caregivers can use mobile EVV apps to receive visit schedules, access client care plans, report changes in client conditions, and communicate with supervisors, thereby enhancing care coordination and responsiveness.

  4. Accurate Billing and Reimbursement: By automating visit documentation and verification, EVV systems help with having accurate billing and reimbursement for services rendered. 

  5. Enhanced Client Safety and Satisfaction: EVV systems contribute to client safety and satisfaction by providing reassurance that caregivers are arriving on time, delivering the prescribed care, and adhering to safety protocols.

Benefits of EVV for Caregivers

  • Streamlined Documentation: EVV eliminates the need for paper-based documentation, allowing caregivers to record visit information electronically using mobile devices, saving time and reducing administrative burden.
  • Improved Work-Life Balance: With EVV, caregivers can access their schedules, communicate with supervisors, and report issues or concerns conveniently through mobile apps, promoting better work-life balance and flexibility.

Implementing an EVV system is not just about meeting regulatory requirements; it's about embracing technology to elevate the standard of care and service delivery in the home care industry. As the demand for home care services continues to grow, investing in EVV can position your agency for success and ensure the highest level of care for your clients.

Ankota Can Help You with Your Electronic Visit Verification Needs

Ankota offers EVV software solutions that are in full compliance with the EVV Mandate in the 21st Century Cures Act, available standalone or as part of a complete Home Care Agency Management solution.

We achieve EVV compliance 3 different ways: GPS Mobile App (works offline), Voice Telephony (IVR), or
FOBs (a physical token affixed in the home). Our s
imple and comprehensive solution start at $99/month and includes best-in-class training and support.

If you want to learn more, just click the button below to say hello! 


Ankota provides software for organization who enable older and disabled people to live at home, rather than in a nursing home or other institutional facility. We provide software for Home Care, EVV, Disability Services, Adult Day Services and other related needs like PACE Programs, Centers for Independent Living, and Area Agencies on Aging. To learn more, please visit www.ankota.com or contact us.




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