Home Care Heroes Blog

What is EVV? - A Complete Guide for Home Care Agencies


As technology continues to revolutionize the home care industry, Electronic Visit Verification (EVV) is a vital tool for enhancing transparency, accountability, and efficiency in care delivery.

To get start, you can also view our 90-second explainer video, called: "What is EVV? (Electronic Visit Verification | How it works)" by clicking the link above or the photo to the right.

What is Electronic Visit Verification (EVV)?

Electronic Visit Verification (EVV) is a digital system that electronically captures and records information about home care visits, including the date, time, duration, and location of caregiver visits to clients' homes.

EVV systems use various technologies, such as GPS tracking, biometric verification, and mobile applications, to verify that caregivers are providing services as scheduled and accurately documenting their activities.

Why Do You Need EVV for Your Home Care Agency?

  1. Woman using mobile phone - EVV from AnkotaCompliance with Regulations: EVV is not just a convenience but a regulatory requirement for many home care agencies. In 2016, the 21st Century Cures Act mandated that Medicaid-reimbursed personal care services and home health care services implement EVV systems to prevent fraud, abuse, and improper payments.

  2. Enhanced Accountability: EVV promotes transparency and accountability by providing verifiable records of caregiver visits and care activities. With EVV, agencies can have more information to support that caregivers are delivering services according to the agreed-upon care plans and schedules, reducing the risk of missed visits or unauthorized overtime.

  3. Improved Care Coordination: EVV systems enable real-time communication and coordination between caregivers, clients, and agency administrators. Caregivers can use mobile EVV apps to receive visit schedules, access client care plans, report changes in client conditions, and communicate with supervisors, enhancing care coordination and responsiveness.

  4. Accurate Billing and Reimbursement: By automating visit documentation and verification, EVV systems help with having accurate billing and reimbursement for services rendered. Agencies can generate electronic visit records (EVRs) that serve as proof of service delivery for Medicaid billing purposes, reducing billing errors and delays in payment.

  5. Enhanced Client Safety and Satisfaction: EVV systems contribute to client safety and satisfaction by providing reassurance that caregivers are arriving on time, delivering the prescribed care, and adhering to safety protocols.

Benefits of EVV for Caregivers

  • Streamlined Documentation: EVV eliminates the need for paper-based documentation, allowing caregivers to record visit information electronically using mobile devices, saving time and reducing administrative burden.
  • Improved Work-Life Balance: With EVV, caregivers can access their schedules, communicate with supervisors, and report issues or concerns conveniently through mobile apps, promoting better work-life balance and flexibility.

Learn About Ankota's Adult Day Care Software

At Ankota, we take pride in offering software for the heroes of adult day care and home care, caregivers and agencies who work hard every day to provide the highest level of care to their clients.  

If are interested in learning more about how Ankota home care management software can help your agency, please reach out to us by clicking here or the button below to get in touch!



Ankota provides software for organization who enable older and disabled people to live at home, rather than in a nursing home or other institutional facility. We provide software for Home Care, EVV, Disability Services, Adult Day Services and other related needs like PACE Programs, Centers for Independent Living, and Area Agencies on Aging. To learn more, please visit www.ankota.com or contact us.




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