Every time a visit needs approval you should ask how to make it pass screening in the future
- Client phone number is wrong: With telephony, the system compares the phone number that the caregiver calls in from to the client's home phone number. If that phone number is keyed incorrectly then the same error will occur every day.
- The caregiver did not authorize the mobile app to know their location: The first time that a mobile app wants to know your location, it asks your permission. Doing EVV with GPS requires that the caregiver authorize your home care software to know their location. Ideally this is covered in the EVV training for caregivers and they turn it on right away. But in a typical agency there will be a few caregivers who missed the training and then when the mobile app asks for their location, they say no. Again, some of the people who are reviewing visits day after day just keep approving. They'll say "Oh, I never get the GPS from Suzie." and they don't instead call Suzie and get the issue fixed.
- Client location is in the wrong place: As we all know from our experience with Google maps, not all addresses take you to the correct location. This happens especially with long country roads and long driveways. To correct this, your system should allow you to "move the pin" to the right location. What you'll want to do, however, is to document the evidence that the original GPS location was wrong.
Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.