The Ankota Healthcare Delivery Management Blog

Bundled Payments are NOW - Time for Home Care to Act

Posted by Ken Accardi on May 26, 2016 12:18:37 PM

We've done several very popular articles about bundled payments.  If you'd like to get caught up, please read this article entitled Bundles of Joy: How Bundled Payments will Effect Home Care. The difference between those articles and today's offering are that the prior articles were written in future tense.  This one is talking about NOW.

Bundled Payments for Join Replacements went into effect 4/1/16

The Wall Street Journal published an article on April 1st entitled Hospitals Brace for new Medicare Payment Rules.  The article mostly focuses on payment reform at a high level with the joint replacement bundle as an example.  Note that the joint replacement bundle is now in effect for 800 US hospitals. This picture (below) from the article is a great representation of what's going on.

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How Do I interpret This?

Here's how to understand it.  Until very recently, hospitals billed for knee and hip replacements and then discharged patients mostly to skilled nursing facilities (SNFs) and home healthcare agencies (HHAs). The SNF or HHA would then bill Medicare separately for their services.  If there was a readmission, the hospital would bill Medicare for the readmission (but might pay a penalty of around $250).

With the bundle, the hospital gets a fixed fee of around $28,000 and needs to pay for everything.  So, referring to the diagram above, if they send the patient to a SNF they'll lose money and if the send the patient to home health they're likely to be profitable.  You might be thinking that since you're home health, you're all set and in fact you're likely to get even more referrals. But wait, if the hospital discharges a patient who used to go to a nursing home to home health, it's very likely that the patient is going to need help with meals, toileting, and more. Sending a nurse for 30 minutes a week and a PT for 2 hours a week won't get it done.  Plus, the hospital doesn't need to pay the OASIS rate, they're going to shop for the best provider at the lowest cost, and since they're losing money on SNF discharges, they're going to be looking to make it up on their discharges to home.

This post-acute care picture paints 1,000 words

The diagram below, courtesy of Dr. Josh Luke, sums it up.  The hospital (meaning a readmission) is the last resort because the hospital won't be reimbursed for the readmission and will likely lose $8,000.  SNFs are the second to last resort because they're a guaranteed loss for the hospital.  Home Health is viable but CMS is trying to reduce the number of home health agencies (read our ebook on Home Health Value Based Payments).

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What Does this mean for Home Care?

Seeing the glass half-full, this represents a great opportunity for non-medical home care providers to participate in the reimbursed continuum of care.  Our expectation at Ankota is that the historical divide between home health and non-medical home care will break down and that organizations will merge.  The real leaders will also use call centers to drive patient adherence and behavior change and will use automation like our product Foresight Care to get early warnings to prevent hospitalizations.

Here's Your Homework:

If you read this article and smiled because this is the direction your agency is moving in, then I applaud you.  For the rest of you, here's what to do:

One of Ankota's recent whitepapers, entitled "Selling Care Transition Services to Hospitals" is available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

Selling_Care_Transition_Services_to_Hospitals_Cover.png

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, bundled payments

Improved Home Care Education Leads to More Referrals

Posted by Ken Accardi on May 24, 2016 5:27:07 PM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

As a homecare agency owner or manager, your number one goal is to provide the best care possible. You didn’t go into this field for naught; you truly care about the well-being of those in your community. The best way to give clients the care they so desperately need? By offering specialized services.advanced education

Advanced Education Creates Opportunity

Unfortunately, not every homecare organization has the capability to offer these services to their clients. But with advanced education, focusing on chronic disease care, you will be a step ahead of the competition. Here, we discuss three ways in which providing advanced education leads to the implementation of new services.

1. More Knowledge Brings Better Ability 

It’s a simple concept crucial to the success of your homecare agency. Knowledge is king in today’s healthcare field. Increasingly more adults suffer from at least one chronic disease, meaning they need help that goes beyond the basic homecare call of duty.

The bad news? Standard aide training doesn’t adequately prepare caregivers to handle the special needs that accompany chronic conditions, such as dementia or COPD. But with advanced education, your aides gather care knowledge necessary to provide specialized chronic disease care services.

2. Better Caregiver Ability Creates Demand 

When your aides receive advanced education, they recognize worsening symptoms early resulting in quick intervention which prevents rehospitalizations. Word gets around fast! Clients, families, and referral sources discover that your organization is meeting specialized needs through chronic disease care management. For example, symptoms like confusion or shortness of breath, require lifestyle changes, and work arounds. When certified, your aides understand the changes occurring as a result of particular conditions and how to modify care by writing down instructions for forgetful clients and handling shortness of breathe by allowing additional time for ADLs.

When meeting specific needs, the demand for your services increases. And as we know from Economics 101, that’s good for business!

3. Increased Referrals Leads to More Revenue

Another amazing effect from the education of your aides? An increase in client and professional referrals. This increase naturally leads to a jump in profits and allows you to seriously considering expanding your services.

Maybe you’ve been dreaming of offering specialized services or opening a new location, but funds were a roadblock. Providing advanced education causes a ripple effect that provides the push you need to take the next step toward growth.

Advanced Education Makes a Difference to Clients/Families

Dealing with issues that regularly arise for those with chronic diseases is not something to be taken lightly, and the right care can make a huge difference in the quality of life for your client.

Let’s use dementia as an example. Simple tasks like remembering to get dressed, eat or take medications are neglected as the condition worsens. Add the issues of unsupervised wandering, agitation, confusion, and other troubling behaviors resulting from the disease, and the care situation quickly become difficult.

But with advanced education, aides learn specific actions they can preform to help clients remain calm and happy. For instance, the best plan for a dementia client is to maintain normalcy and routine. Care activities need to be preformed in the same sequence. Tools (soap and towels) must be returned to the same drawer and rack after each use. The aide needs to understand how to change care tactics quickly if the client is distressed and as the disease progresses.

As another example, a client with chronic obstructive pulmonary disease (COPD) requires specialized assistance to prevent unmanageable shortness of breath. Encouraging pacing of activities and nutrition specific to this condition can improve quality of life. Through proper advanced education, caregivers learn the importance of encouraging doctor-recommended activities and how to identify warning signs of respiratory infection.

Advanced Education with Aide University

At Kenyon HomeCare Consulting, we understand the value of well-educated aides to your organization, clients, and your bottom line. That’s why our Aide University delivers real, actionable results. Give us a call at 206-721-5091 today to learn more.

This article, originally entitled, 3 WAYS ADVANCED EDUCATION LEADS TO NEW HOMECARE SERVICES , first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent whitepapers, entitled "Selling Care Transition Services to Hospitals" is available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

Selling_Care_Transition_Services_to_Hospitals_Cover.png

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

7 Ways to Optimize Your Home Care Website for Sales

Posted by Jed Hammel on May 20, 2016 11:05:21 AM

Noted Home Care marketing experts, Merrily Orsini and Leigh-Ann Heuer from Corecubed shared an article entitled, "If You “Kitchen Sink" Your Website, Your Leads Go Down the Drain." The article offers a series of helpful tips for home care agencies to help improve their lead funnel and overall sales.

I recommend that you definitely take a look at the full article, but as a start, here is a primer of what they suggest for your website:

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1.)  Brand It

2.)  Make It Readable

3.)  Make It Easily Navigable

4.)  Skip the Jargon

6.)  Show How Your Agency Creates Positive Solutions

7.)  Make Good Use of Your Blog

If you have any other suggestions you'd like to add to the list, please feel free to share by posting a comment below or by contacting us.

For other best practices in the Home Care space, you can download our white paper, Seven Habits of Highly Effective Home Care Agencies.   If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

 

Click Here for a Free Demo

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Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices

A Simple Way to Improve Home Care Employee Retention

Posted by Jed Hammel on May 16, 2016 10:42:17 AM

A recent article by Leigh Davis, (a Home Health Employee Recruitment, Selection and Retention expert, author and consultant) entitled, "This ONE Trick Can Revolutionize Your Employee Retention", shares a great tip and accompanying story that serves as a reminder that businesses are only as good as their employees a10761336926_56820688f8_b.jpgre. 

A business with great employees generally leads to happy customers who feel the "Wow Factor", which in turn, can improve your business' success.  

A big part of this equation is retaining those Rock Star employees in the long run.  

Home Care agency work is rewarding on many levels but, as most of us know, it can also be difficult work as well.  I strongly suggest reading Leigh's full article here for his "trick" and the inspirational story he shares for some tips on the matter.

For other best practices in the Home Care space, you can download our white paper, Seven Habits of Highly Effective Home Care Agencies.   If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

 

Click Here for a Free Demo

7_habits_effective_home_care-4.jpg

 

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices

How to Avoid Becoming a Homecare Startup Statistic

Posted by Ken Accardi on May 12, 2016 12:11:20 PM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

Imagine this…. You’ve launched the homecare startup of your dreams. You’re happy to go to work, knowing you make a positive difference in the lives of your clients every day. Your employees stay on track and follow policies, procedures and processes. You have a steady stream of referrals, both professional and client-based.

Sounds great, right? It’s not just a dream; it can happen – with a little hard work and a lot of determination. Continue reading to learn what it takes to turn your dreams into reality!startup statistic

Don’t Become a Homecare Startup Statistic: Plan Ahead

Before you can start reaping the rewards of your hard work, you must be prepared. To be successful, complete these basic steps before opening your doors:

  • Do your research – Check out the area competition and demographics before settling on a location.

  • Create a business plan – This is obvious, but often gets pushed to the bottom of the to-do list. It’s important to create a plan that works for your specific situation and meets your established goals.

  • Secure adequate funds – It will take a year or more to start seeing a profit from your homecare organization. Be sure to plan for startup costs like payroll and equipment.

  • Design a marketing plan – Get a head start by educating the community and promote your agency even before you open for business. Join a networking group, start a blog, advertise in local publications.

  • Obtain resources – You’ll need documents like hiring forms and policy and procedure manuals. Secure these customizable resources early to reduce your stress level and save time and money.

Don’t Become a Homecare Startup Statistic: Continue Moving Forward

Once your agency is off the ground and running, it’s important to continue your efforts to avoid becoming a failed startup statistic. Here are five tips to keep in mind.

1. Prepare Your Employees 

Employees are the backbone of any business. Hire the right employees from the start and adequately preparing them for their job. This equals less turnover, happier clients and greater profits.

Look for experienced homecare caregivers who are flexible and understand the delicacies of providing care in private homes. Be sure employees are aware of the possible living conditions they may encounter. Situations like clutter, the lack of a clean place to wash hands, pet odor, and no air conditioning are not uncommon.

2. Establish and Enforce Good Processes 

To avoid becoming another homecare startup statistic, provide and follow firm policies and procedures from the very beginning. Even the best employees fail without good processes to follow. Successful processes ensure:

  • Compliance with government requirements

  • How and when to contact a supervisor

  • Establishment of caregiver/client boundaries

  • Recognition of signs indicating neglect or abuse

  • Staff expectations (what to wear, time allowed for completing paperwork, etc.)

3. Provide Services That Meet Needs

Continue to meet needs and clients/families/referral sources will seek out your services. This may mean providing specialized services that are lacking in your service area (think chronic disease care) or working with other health professionals to determine how together you can reduce rehospitalizations.

Consider reaching out to various members of your community through advertising, education, or by sponsoring an event. Be visible and part of the community and they will remember you when your services are needed.

4. Work With an Industry Expert

Every worthwhile endeavor in life calls for a knowledgeable, dependable partner. Whether you’re training for a marathon, learning to cook like a gourmet chef, or starting a business, having an expert on your side is a sure path to success.

partner in the homecare industry helps you:

  • Stay competitive in an overwhelmed market

  • Build new and better referral relationships

  • Navigate the waters of government regulations and accreditation

  • Properly educate aides to create an elite staff

5. Join a State or National Association

Being part of a homecare association provides you with the tools needed to continue your prosperous homecare journey. From ongoing educational support to updates regarding government changes and industry news, the resources you find with an association are significant.

Embarking on a homecare startup is an exciting time. Unfortunately, without the right preparation it’s easy to become the next startup statistic. Take the advice mentioned here and contact us for the best possible chance of success.

This article, HOW TO AVOID BECOMING A HOMECARE STARTUP STATISTIC, first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent whitepapers, entitled "Selling Care Transition Services to Hospitals" is available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

Selling_Care_Transition_Services_to_Hospitals_Cover.png

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

HHS 3-minute Video Projects Health Reform Next Steps

Posted by Ken Accardi on May 10, 2016 3:08:13 PM


The department of Health and Human Services (www.hhs.gov) released a whiteboard explainer video that talks about where health reform is going next. Please watch the video and then we'll talk about  home care's role in the way forward:

Breaking it down for home care:

Like most healthcare videos, the focus is on hospitals, doctors and expensive lab exams that are ordered more than once. Despite neglecting healthcare at home, the three key principles in the video are good and make sense.  The points are as follows:

  • Paying for Quality instead of Quantity: The new home care payment models are "value-based." In particular, a significant and growing share of home care reimbursement will come from bundled payments (such as a single fee for a joint replacement and associated recovery) and accountable care organizations (where the organization gets a fixed fee per member and profit comes from lowering the cost of care per patient while improving outcomes).  Additionally the Home Health Value-Based Purchasing program has been rolled out in 9 states.

  • Coordinating Care: In a home health episode, nurses and therapists make short visits to check vitals, med adherence, expected progress and red flags.  A more holistic view of care also focuses on activities of daily living, and behavior change.  Forward thinking agencies are delivering a care with a combination of skilled workers, aides, call centers and technology.  Substituting aide visits, call center check-ins and automated monitoring for nurse and therapist visits can often improve outcomes while reducing cost.

  • Unlocking Health Data: In addition to coordinating care, there is tremendous value in sharing data.  Most home health visits focus on the specific condition that brought the patient to the hospital, whereas home case visits focus on activities of daily living and health claims data usually focuses on primary diagnosis.  Holistic care looks at all of a patient's health conditions and leverages the combination of professional, paraprofessional and technology interventions to each do their part in monitoring and providing treatment.

What's the Action Plan for Your Agency?

Let's face it, we never have enough time to focus on strategy in our agencies. But in this case, the strategy is laid out: Quality, Coordination, and Using Data.  So what are we doing to achieve that strategy.  If you have success stories, send them to us at info@ankota.com.  We'll give you all the credit and share them.

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Some of the recommendations, such as transforming your organization from a single discipline like home health or home care to a holistic approach combining professional, non-professional, call-center and technology resources, are not easy.  You need to embrace the future and decide whether to get there inside your agency or with partnerships.  Similarly some of the technologies, like telehealth, are expensive and difficult to deploy to the elderly.  We can help...

Baby Steps:

Ankota, through our partnership with Triple Aim Technologies is offering an effective and affordable remote monitoring technology that addresses all of the patient's health concerns and costs roughly 50 cents a day. You can learn more by downloading our free e-Book entitled Winning with the Home Health Value-Based Purchasing Program that you might also enjoy and find value in.  

Click Here for a Free Demo

 

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions

3 Tips for Social Worker Referrals for Your Home Care Agency

Posted by Jed Hammel on May 5, 2016 3:57:20 PM

An article by Homecare marketing expert Steve "The Hurricane" Weiss, from Hurricane Marketing Enterprises entitled, "3 Reasons Why Social Workers Refer Who They Do" describes some pointers on how to engage and work with social workers to provide quality care and build your business.

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I suggest that you read the entire article and accompanying video here, but as a start, here are the reasons Steve lists:

1) Social Workers Refer to Professionals They Trust

2) Social Workers Refer to Those Who Will Get the Job Done Right

3) Social Workers Refer to Agencies that Properly Handle the Case From its Beginning Stages

More and more, those in the various segments of the healthcare and home care are working together to provide the best care in the most efficient ways.  

For more best practices in the Home Care space, you can download our white paper, Seven Habits of Highly Effective Home Care Agencies.   If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

 

Click Here for a Free Demo

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Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, May 2016 Newsletter

What Can Home Care Learn from the Cinco de Mayo Holiday?

Posted by Burgess Harrison on May 3, 2016 12:35:18 PM

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From Wikipedia we get that "Cinco de Mayo. Spanish for "May 5th", or literally, "Five of May") is a celebration held on May 5. The date is observed to commemorate the Mexican army's unlikely victory over French forces at the Battle of Puebla on May 5, 1862, under the leadership of General Ignacio Zaragoza Seguín. In the United States, Cinco de Mayo is sometimes mistaken to be Mexico's Independence Day—the most important national holiday in Mexico—which is celebrated on September 16."

What Can Home Care Learn from this Error?

In home care, our goal is to have a victory over inaccuracy. Something as simple as Cinco de Mayo we should get right. We feel the same about our services. We should make sure that our caregivers are executing everything that our supervisory staff put on the care plan. If we're working on a Medicaid waiver program, we should make sure that we're providing exactly the right number of visits and hours so that our client's care experience is maximized. When it's time for an audit, we should have 100% confidence that our clock-ins and clock-outs are right. When it comes time for billing or payroll, we need it to be on-time and correct. All of these potential errors should be prevented by your home care software and the software should be simple to use.

What Should You Look for in Home Care Software:

Here are a few of the minimum things you should be getting from your home care software:

  • You should be able to on-board a client in 2 minutes
  • When you set schedules, they should stay in effect until you change them (no need to recreate them week after week)
  • There should be no opportunity for a disagreement in care plans.
  • You're caregivers shouldn't have to enter codes to indicate what work they did, they should be prompted to report on every item in the care plan
  • Visits that don't match your screening criteria should be flagged in real time. This can include incorrect clock-in/clock-out times, incorrect visit duration, incorrect care plan items reporting, clocked in from wrong phone number or wrong GPS location or more.
  • When it's time for billing and payroll, these should be calculated automatically
  • Your software should also help you to differentiate from competition:

The bullets above represent the minimum functions that your software should help you with. In addition, your software should help you stand out. Some features that can help make you different are as follows:

  • A family application to keep family members in touch with their loved one's care
  • Ability for caregivers to clock in with telephony or a smart phone
  • An ability for caregivers to apply for a job on your website and feed directly into your software
  • Similarly, an ability for potential clients to request a consult on your website
  • The ability to manage care transitions, making you a candidate to get referrals from hospitals
  • Remote monitoring to alert you when a client might be trending towards a hospitalization

A Cinco de Mayo Bonus
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So now you know the real meaning of Cinco de Mayo, be sure to test your friends at your next gathering or happy hour. While you are at please enjoy  awesome recipe for guacamole from Chipotle that is sure to delight the taste buds of you and your guests on Cinco de Mayo or any other day.

If you're interested in a demo of Ankota's software solutions, just click the button below:

Click Here for a Free Demo

 

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions

10 of My Favorite Things About Customized Policy Manuals

Posted by Ken Accardi on Apr 28, 2016 10:21:08 AM

 One of the industry experts I learn from every time we speak is Ginny Kenyon, principal at Kenyon Home Care Consulting.  Ginny helps open home care agencies and has given Ankota great inputs on our software.  We at Ankota strongly believe that keeping elderly people healthy and comfortable in their homes (and out of the hospital) is an important step in the evolution of healthcare.  Ginny is one of the pioneers driving moves in home health delivery.  Enjoy her post (below).

Running any organization requires loads of paperwork – and a homecare agency is no exception. From employee files to policy and procedure manuals, the amount of documents you need to manage can quickly become a nightmare in disguise. When purchasing customized policy manuals, the task of writing and creating more paperwork is removed from your to-do list.customized policy manuals

What I Love About Customized Policy Manuals

Need convincing that purchasing customized manuals is the right chose for you? Take a look at my 10 favorite things.

1. Designed to meet needs for a specific type of manual based on each agency’s individual requirements.

In the world of homecare, there is no one-size-fits-all solution to policy manuals. Each organization has different requirements due to their location and the kinds of services offered. From Non-Skilled Home Health manuals to Medicare Home Health manuals and beyond, customization is key. This is especially true if your agency is housed in California, where the state requirements are particularly specific.

2. Personalized with your agency name.

Maybe you’ve shied away from pre-made manuals because of a lack of personalization. You want something designed and written especially for you, meeting your specific needs. With customized policy manuals, the name of your organization is displayed throughout.

3. Allowance for further customization by you.

Because these manuals are electronic, you can easily go to every page if desired and customize to match your organization’s culture. For example, tailoring information specific only to your organization may include:

  • Hours of operation;

  • Community-specific disaster plans;

  • Names of governing board members;

  • Agency organizational chart.

4. Include policies to meet licensing, Medicare and/or CoP requirements.

Every type of homecare organization has differences. It can get overwhelming trying to maneuver through the jungle of licensing and regulations. Customized policy manuals are already complete with everything you need to meet whichever requirements apply to your agency. And making licensing and accreditation surveys a breeze.

5. Meet ACHC & CHAP accreditation standards.

Accreditation is an important step for your homecare agency. But staying organized to be sure standards are implemented into policies and updated is difficult. Customized manuals give you peace knowing that your’re covered with the required policies to meet accreditation standards.

6. Saves you time and money.

Need manuals for a new Medicare agency starting up, an established agency wishing to update and refresh its operations, or a non-skilled agency seeking accreditation? Customized policy manuals provide exactly what you need. But without wasting time and money reinventing the wheel and writing policies from scratch.

7. Improve client care.

Client care is only as good as the people providing it. Customized manuals give your staff a complete, up-to-date, centrally located resource to follow and reference as needed.

8. Written by professionals.

Who would you rather have write your manuals? Some average Joe you hired off the street, or someone with years of experience in the homecare industry? Work with experts who have the knowledge to ensure your agency is compliant in all areas.

9. Designed with professional quality.

Customized policy manuals are written and designed with you and your staff in mind. Cross referencing makes it easy to locate specific policies. This is critical when preparing for and passing a state or accreditation survey.

10. Create a higher level of organization for your agency.

Most importantly, custom manuals allow you to take control of the documents necessary to run your homecare agency. The ability to update policies quickly makes your life simpler and less chaotic.

Customized Policy Manuals From Kenyon HomeCare Consulting

At Kenyon HomeCare Consulting, we know how to create the perfect document meeting all the needs of your specific agency. Our years of experience gives us a keen insight into the homecare industry. Reach out to us today to learn more.

This article, 10 OF MY FAVORITE THINGS ABOUT CUSTOMIZED POLICY MANUALS, first appeared in Kenyon HomeCare Consulting blog.

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One of Ankota's recent care transitions whitepapers, entitled "Selling Care Transition Services to Hospitals" is available for download and we think you'll find it useful.  Please click the link or the picture below to download.  If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

Click Here for a Free Demo

Selling_Care_Transition_Services_to_Hospitals_Cover.png

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, Ginny Kenyon

Google Reveals Ranking Secrets for Your Home Care Website

Posted by Jed Hammel on Apr 22, 2016 11:45:16 AM

Google doesn't generally share a lot about how to make websites score well in searches.  I'd presume that this is for two reasons: 1) they don't want to give anyone an unfair advantage, and 2) they change their criteria frequently.  But in a rare occurrence uncovered by home care website expert Valerie Van Booven, Google shared a 160-page document that offered guidance for how to optimize your site. 

Google Tips for Better Search Rankings

Here are a few of the tips:

  • For a page to rank, Google looks for Expertise, Authority and Trustworthiness (and they use the acronym EAT)

  • They look for new content and consistency (and frown upon old content with updated dates)

  • For a strong ranking, you need one or more of the following:responsive_web_site_-_computer.png

    • A satisfying amount of "main content" (longer articles with references)

    • A known author with high EAT score

    • Good reputation of either the author or the website on the topic

    • Supplemental content (links to more information on your site)

    • The website functions well and is well maintained

  • The site is Mobile Friendly (note that more websites are viewed on phones than on the web)

Many Responsive_web_site_-_phone.pngApproaches to Websites

There are numerous approaches for creating and maintaining a home care website ranging from inexpensive do-it-yourself websites with services that are available starting as low as $9.99 a month, to high end web site services that include authoring of fresh relevant content on a regular basis.  If you are exploring options to create or update your web presence, Valerie offers these high end services.

For more best practices in the Home Care space, you can download our white paper, Seven Habits of Highly Effective Home Care Agencies.   If you're interested in scheduling an online demo of our home care or care transitions software solutions, just click this button:

 

Click Here for a Free Demo

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Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Readmission avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact us.

 

 

 

Topics: Private Duty Agency Software, Home Care Best Practices, Care Transitions, May 2016 Newsletter

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About Ankota

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

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