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Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

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The Ankota Healthcare Delivery Management Blog

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Putting the Wind Back Into Your Home Care Sales

  
  
  
  
  

I'll have to see if the "bad pun" title works or not, but this is a serious topic.

What should you do if your Home Care Sales have Stalled?

Every business has its ups and downs, but if your agency has been in a slump for more than a few months, you need to take action.   I've found two great articles from Ginny Kenyon to help get you back on track.  The first one, published just this weekhome care growth and entitled How to Accelerate the Growth of Your Stalled Home Care Agency, offers the following suggestions:

  • Create a Strategic Plan
  • Get Organized
  • Hire the Right People
  • Modify your Marketing Plan
  • Update Policies and Procedures
  • Get Support
Changing you Marketing Plan can bring Fast Results
Drilling into the marketing plan, I had this issue when I acquired the assets of Ankota.  The former marketing team's plan was to focus primarily on trade shows to meet prospective customers and was not willing to do any prospecting.  Sales had totally stalled and the trade shows were months away and expensive.  We've since totally changed our marketing approach to mostly focus on the internet. We want people to find us when search for home care software and care transitions software.  Then we try to provide interesting and valuable content like our video describing the care transitions market opportunity and our paper The Seven Habits of Highly Effective Home Care Agencies.  After just a few months, we now have more than 5 times as many sales leads as we did previously.
I realize that our marketing challenge selling home care software is different than your challenge running a home care agency, but I'm 100% sure you can see better results if you focus on marketing and change your plan.  This recent article Home Care Marketing: Make Your Phone Ring can help!

Getting Support to Help Turn Your Agency Around

Reaching into another great Ginny Kenyon article entitled Is Your Home Care Revenue Stuck in Neutral provides this helpful list that a Home Care Consultant can help you with:

  • Conduct a thorough assessment of your business processes and management systems to improve productivityHome Care Best Practices White Paper 
  • Perform a market analysis to better understand your customers, competitors, and economic conditions 
  • Clarify short- and long-term goals and create action plans to stimulate growth 
  • Train employees and provide executive support 
  • Help reduce the coding errors that impact cash flow 
  • Create and implement innovative marketing strategies to increase customers 
  • Restructure your home care agency to be leaner and more efficient 
  • Develop strategic partnerships so you can expand into new markets

We wish you the best in getting your home care agency back on track!

Can we answer home care software questions?

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

Pharmacist-Led Care Transitions: Good or Bad for Home Health?

  
  
  
  
  

Walgreens Pharmacy has instituted a pharmacist-led care transitions program called WellTransitions® and they are posting impressive results.  According to a Business Wire Press Release on April 4th, 2014, participants in the WellTransitions® program were 46 percent less likely to have an unplanned 30 day readmission within 30 days of hospital discharge.

Walgreens Care Transitions resized 600

All care transitions programs, such as the Eric Coleman Care Transitions Intervention® and the NTOCC Seven Essential Care Transitions Elements, focus on medication management as a key focus area for reducing readmissions.  However, there are other elements as well, including: Ensuring that the patient has a follow-up appointment with theirCare Transitions Whiteboard primary care physician.  Ensuring that the patient goes to the appointment well-equipped with their personal health record and with knowledge of how to manage the “red flags” related to their conditions.  The Business Wire release describes the following about the WellTransitions® program:

WellTransitions helps reduce preventable hospital readmissions by supporting patients throughout the care continuum. Walgreens assists hospitals in identifying high-risk patients upon admission and providing services that reinforce a physician’s care plan. Walgreens clinicians work with patients post-hospital discharge to reinforce the care plan as prescribed, educate on the importance of medication adherence and encourage physician follow-up. Additional services offered include delivery of medications bedside and alignment of discharge medications.

What can Home Health Agencies Learn from the Walgreens Program?

There are a few key takeaways for Home Health agencies coming from the Walgreens WellTransitions® program:

  • There is a real market opportunity here.  The Walgreens article quantifies a $25B annual cost associated with avoidable readmissions and claims that Medicare alone spends $12B in this area.  Now that Medicare is fining hospitals ($288M in 2013 and growing) there is a financial incentive for hospitals to want to partner with organizations who can help reduce these costs.
  • Walgreens has expanded their market to seize this opportunity.   They possessed a critical skill in the form of pharmacists, and were willing to develop a program requiring additional skills in order to compete for a slice of this pie
  • Home Health agencies are extremely well suited to be key players in this market.  Arguably, Home Health agencies possess all of the skills needed for managing care transitions (care planning and delivery skills, med knowledge, care knowledge, mobility, and more) but they are losing the opportunity to  competition that is less well suited (such as pharmacists who don’t generally have the care planning and delivery skills, and hospital care coordination programs that generally don’t have the mobility for home visits).

The Bottom Line:

There is a market for managing post-acute care transitions and avoiding 30 day readmissions.  It’s a large and attractive enough market that Walgreens was interested in going for it.  The 30-day readmission opportunity is only the proverbial tip of the iceberg; with a much larger opportunity to provide “admission avoidance” services to the 5 percent of the population who consume 45% of health care spending.

To learn more about running a care transitions business, click below to see a two-minute overview video.

Care Transitions Video

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

Care Transitions Must-Read: Raising the Bar for Elderly Care At Home

  
  
  
  
  

I generally read fifteen to twenty articles about advancements in elderly care each week, then I choose the two that I believe will be most interesting to the Ankota blog audience (mostly home health and home care professionals interested in care transitions).  Knowing that not all readers will have time to read the full articles, I summarize certain articles while trying to answer three questions: WHAT?  SO WHAT?  And, NOW WHAT? 

Every now and again though, I come across an article that I feel is a "must read" in its entirety...and that’s the case with today.  The article, featured in the OP-ED section of US NEWS and WORLD REPORT and written by IBM’s Director of Product Strategy, Social Program Management, Ronan Rooney paints a clear picture of home based care as the optimal choice for the elderly.  Please read and enjoy!

US News and World Report

Raising the Bar For Elderly Care at Home

As the country's elderly population increases, health care providers face new challenges.

Thanks to decades of advancements in medicine, humans have a longer life expectancy than ever before. Consider that the oldest living person today – Misawo Okawa at 116 years old – was not expected to see her 45th birthday whenElderly Care Raise the Bar US News she was born in 1898. While super-centenarians like Okawa are rare, people in the United States can expect to live an average of 78.7 years, according to the Organization for Economic Cooperation and Development – good news to be sure, but it also presents new challenges in how we provide care to the elderly.

Nursing homes and assisted living centers still serve an important role; however, they meet the needs of just a small subset of the world’s aging population. Increasingly, the elderly are opting to be cared for at home, preferring their own surroundings instead of outside environments. This is sparking a renewed debate on the merits and challenges of home care versus third-party care. Many believe home care is the optimal choice, as it can be tailored to individual circumstances such as family support, social connections, physical space and access to programs and services.

Each aspect of an individual’s living situation and care requirements should determine the delivery model based on a strong understanding of the strengths, barriers and needs of the unique individual. A more holistic approach to elderly care facilitates coordinated, proactive and preventive measures in which those being cared for are regularly monitored for adherence to prescribed medications, physical therapy or dietary restrictions. With the right home care protocols, people are more likely to take an active role managing their own treatment plans for better health, rather than just react to situations that may arise. This can help keep them healthy at home while reducing costly hospital trips.

With home care, multiple agencies must collaborate to ensure that they have a complete profile of each individual. For the first time, technology is enabling team-based care coordination for aging populations in their homes. As organizations look for better ways to meet public needs, big data and advanced analytics have emerged as a way for care providers to drive better outcomes for their elderly patients. In tandem with improved information sharing among care providers and hospital-quality in-home monitoring systems, the elderly and their families can feel more secure in their home care decisions.

For example, the Region of Southern Denmark recently shifted to a standardized platform for monitoring patients so that physicians, pharmacists and specialists can provide holistic care based on unique individual needs. This connected platform enables more effective data analysis across the care continuum and betterIBM Healthcare Strategy patient status tracking as the individual transitions from the hospital to the home. Aided by a more thorough understanding of the care the patient has received, providers can better ensure that individuals are receiving the most effective treatment and taking appropriate measures to ensure wellness at home.

When opting for home care, one common concern is that in the event of an emergency, a loved one will be unable to call for help. Part of developing a home care plan is to mitigate these concerns without hindering the sense of independence. This delicate balance is achievable through the use of non-invasive sensors to collect data and identify abnormalities in patient behavior. If an anomaly is detected – for example, no movement in the resident’s house or deviations from the resident’s usual schedule – the system can alert social services, nurses or other emergency contacts. The sensors serve a preventive function as they can detect abnormalities early on, and are also a means of providing the comfort and independence many elderly people desire without sacrificing safety.

These technologies are also in use in other segments of our society, including pediatric care. Boston Children’s Hospital, for example, just launched a new cloud-based solution called Open Pediatrics, which allows thousands of physicians across 80 countries and six continents to connect, collaborate and share knowledge about treatment options for critically ill children the world over. Similar social learning platforms can be employed for elderly populations, including those geared toward home environments.

With the world’s demographics continuing to change, how we provide care for aging populations has become an important issue. As elderly patients increasingly opt for home care, something that was viewed as a dangerous option only a few years ago, technological advances will continue to play a key role driving better treatment options and care coordination across providers. As population demographics continue to shift, so too should the methods of elderly care, helping people live with dignity in their own homes.


 

white paper describing care transition readmission avoidance opportunity     home care best practices

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

Four Challenges for Home Care Start-ups (and How to Overcome Them)

  
  
  
  
  

In yet another great post from Home Care Consultant Ginny Kenyon, she clearly articluates four challenges for home care start-ups.  The chalenges are enumerated here and more detailed remedies are available in Ginny's full story.

Kenyon Home Care Consulting

Four Key Challenges for Home Care Start-ups

  • Finding Enough Cash: Ginny Estimates the costs from a Home Care start-up at $60,000-$80,000 and for a Home Health start-up from $150,000-$300,000
  • Hiring the Right Staff: Successful start-ups only thrive with the right people for both care delivery and also for managing your office.
  • Getting New Clients: Just last week, we posted a piece from Ginny about making your phone ring
  • Having the Right Systems: Here Ginny talks about Policies and Procedures (an area where she has great resources to get you on the right track) and also things like getting the right software.  She has a technology expert on her team who knows many of the packages in the market
If you're a start-up or thinking of starting a home care business, check-out Ginny's Post for great answers and related articles in the areas where you should dig deeper.
Home Care Best Practices CTA resized 600
Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

NPR is Singing from the Care Transitions Hymnal: Beth-Israel Boston

  
  
  
  
  

When I'm in the car, I generally flip the radio between WEEI (Boston sports talk and "The Red Sox Radio Network") and WBUR (Boston's NPR station).  I love listeningBIDMC to a lot of the stories on NPR though I generally find their stories to be pretty far removed from my life and my work.  Some of their stories seem pretty obscure and I wonder how they come up with them, but I'm sure that each story is relevant and special to someone, just like this one is to me.

In a nutshell, the Beth-Israel Deaconess Medical Center (BIDMC), a top-notch teaching hospital, was one of the over 2,000 hospitals fined for having high rates of readmissions (total fines topped $200 Million).  BIDMC put an initiative in place called the Post Acute Care Transitions (PACT) program.  You can listen to the story by clicking the player below, or read the full article here.

So far, the PACT program has reduced readmissions by 25%.  Beyond the data the story presents, NPR did a nice job showing the perspective of family members and how they felt about their mom's care.

Another angle that the story focuses on is how readmissions are not a reflection on the quality of care inside the hospital (which at BIDMC is excellent) but is instead related to managing the care transition after discharge.  This is something that home health agencies are ideally suited to address.  Ankota has created a 2-minute video the presents the opportunity for managing care transitions.  We also offer a free white paper on the business opportunity offered by starting a care transitions program.  I hope that these will be valuable to your home care agency and to the hospitals in your area.

Care Transitions Video      Care Transitions White Paper

 

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

 


Home Care Marketing - Make Your Phone Ring!

  
  
  
  
  

Home care consultant and my friend, Ginny Kenyon, published a great piece in her blog entitled Home Health Marketing Ideas to Make Your Agency's Phone Ring.  What IGinny Kenyon Home Care Consulting loved about the article is that it reminds us of the many ways that we can market to our customers.

I strongly encourage you to read the full article because of the rich detail she provides in the context of home care marketing.  But to give you a bit of a teaser, here are some of the approaches that she highlights:

  • Hold an Open House
  • Specialize and Advertise in a way that shows how you are different
  • Educate with you Blog (see related article here)
  • Speak and Write
  • Get Social (both live in the community and via social media)
  • Speak and Write
  • Use your News
The ultimate goal is for your agency to win referrals via word of mouth.  But while you're focusing on building your business, this isn't always easy.  That said, I do believe that it's important to use every tool you have available, and Ginny's article has a number of ideas you may not have yet utilized.  Take a look it and Happy Marketing!  
Click on the image below for a free paper entitled The Seven Habits of Highly Effective Home Care Agencies"
Home Care Best Practices
Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

Home Health Should Keep the Elderly out of the Emergency Room

  
  
  
  
  

I came across a great New York Times article that I'd encourage all of you to read, entitled Emergency Rooms are No Place for the Elderly.  My first thought was "Amen," but until I read the article in detail, I didn't realize that I had some of the wrong reasons in mind.  My first thoughts were that the Emergency Room is a bad place forHome Health Avoid ER for the Elderly the elderly because of the following:

  • If they're not urgent, they're likely to wait a very long time
  • They'll be in a waiting area that won't necessarily be comfortable or at the right temperature for them
  • They'll be surrounded by all sorts of sick people and, as such, succeptible to getting sicker, and
  • ER care is very expensive

ER Care is Not Optimized for the Elderly

I don't think that any of my above assertions are incorrect, but the article focused on the way that ER care is delivered and more specifically how the ER is optimized for speed, whereas the best care for the elderly requires patience.
Please read the full article, but here were some of my key takeaways:
  • Elderly care needs in the next 40 years are likely to double for patients over 65 and to triple for patients over 85
  • ER staff are not well trained in setting up the follow-up care (post discharge) that an elderly person is likely to need
  • The "need for speed" in the ER is justified because of the impact on speed for treating stroke, heart attack and traumatic injury, however this is the opposite of what is needed to diagnose and treat an elderly patient taking many meds and suffering from multiple chronic illnesses
  • The ER environment (noise, lights, bustle) may be overwhelming for elderly patients, especially those with some cognitive impairment
  • There's hope.  Evidence based guidelines are being published and starting to be adopted.

The Case for Home Health in Population Health Management

At Ankota, we strongly embrace the concept of population health management, and that when people either become expensive to care for, or have the demographics that are likely to make them expensive to care for, that they should become eligible for ongoing care management.  
We believe that home health agencies are best suited to provide this care because they have the right skills and the resources to deal with concerns (more specifically, they can send nurses or aides to the home as needed).  We've recently released software for managing this kind of care and we're getting a lot of interest, however, we're also being given feedback that in numerous cases the hospitals are doing it themsleves and only via phone.

Keep the Faith!

If your Home Health Agency is having trouble getting customers for care transition programs, Keep the Faith:
  • If there's a group of nurses in the hospital providing telephonic care for at risk patients, get to know them.  They are likely to agree that adding home health services, even if on an as needed basis will assist in avoiding admissions
  • Talk to the discharge people and make sure that they're aware of the importance of at least one home visit to make sure that the home is safe and that the patient knows how to take their meds.
  • Remember that we're still at the tip of the iceberg when it comes to the aging population.
If you'd like to learn more about the opportunity for care transitions managment in Home Health, please watch the two minute video below:
Care Transitions Video
Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

Inappropriate Home Health Referrals and Billing Lead to Convictions

  
  
  
  
  

At Ankota, we believe that home care should play a vital and increasing role in health care reform.  Keeping elderly and fragile patients out of the hospital andHome Health Software in their homes can greatly reduce health care costs and improve outcomes.  But home health is under constant pressure because of decreasing reimbursement and somewhat of a negative perception by lawmakers.  The below article from attorney Elizabeth Hogue explains why.  Hopefully the few bad apples will continue to be proscecuted to clear the good name of the industry.

Inappropriate Actions by Medical Director Result in Convictions for Fraud

by Elizabeth Hogue

A Medicare-certified home health agency had a Medical Director.  Among other activities, the Medical Director signed certifications and recertifications for hundreds of patients of the Agency.  Many of these patients did not qualify for services under the Medicare home health benefit because they:

  • Were not confined to their homes.
  • Did not need skilled nursing services, physical therapyHome Care Fraud Jail or speech therapy on an intermittent basis, or occupational therapy on a continuing basis; and
  • Were not under the care of physicians who established plans of care for home health services.

Prior to initial certification of eligibility, the Medical Director documented that he or other qualified health care providers had face-to-face encounters with patients that showed that the patients were homebound and in need of home health services. 

Despite these requirements, the Medical Director certified hundreds of Medicare beneficiaries for home health services provided by the Agency without conducting face-to-face encounters with these patients.  Most of the patients were not referred to the Agency by their primary care physicians or other physicians who examined them.  Instead, the Medical Director often signed certifications after spending minimal amounts of time reviewing patient assessment forms that were 

Elizabeth Hogue home health attorney

prepared by Agency nurses, and/or participating in brief discussions about patients with Agency nurses or the Agency's Clinical Director. 

If the Medical Director had reviewed the patients' records more closely, he would have discovered information that showed that many of the patients were not homebound because, for example, they worked, took vacations, and spent substantial amounts of time outside of their homes.  Patients' records also showed that many patients did not request home health services and/or were not provided with skilled nursing services.

In addition, the Medical Director billed Medicare Part B for both the certifications and subsequent recertifications that he provided.

The Medicare Program paid the Agency over $1,000,000 for the services certified by the Medical Director, even though patients did not have face-to-face encounters that met applicable requirements.  In addition, the Medical Director received approximately $30,000 for certifications and recertifications. 

Based upon the above, the Medical Director, the owner of the Agency and the Clinical Director of the Agency were charged with conspiracy to commit health care fraud and 11 counts of health care fraud, among other charges. According to th

Health Care Reform

e indictment, the owner and the Clinical Director of the Agency conspired to fraudulently induce the Medicare Program to pay for home health services that most Medicare patients did not need or want. They trained field nurses to recruit Medicare beneficiaries who lived in residential facilities by asking if they were insured by Medicare and, if so, if they would like a nurse to visit them in their homes. 

The indictment also alleges that the owner and Clinical Director trained nurses to manipulate patients' initial OASIS assessments to make it appear that patients qualified for home health services even though this was usually not the case.  The Medical Director then signed certifications and plans of care that certified that patients were homebound and in need of skilled services when they were often neither homebound, nor in need of such services. 

There are many lessons for agencies in this case, including that Medical Directors cannot sign certifications and plans of care unless they are the patients' primary physician and responsible for the continuing care of patients.  In addition, this case illustrates that members of the management teams of agencies, including Clinical Directors and others, will be held responsible for fraudulent conduct that occurs on  their "watch."

©2014 Elizabeth E. Hogue, Esq.  All rights reserved.

It's a shame that the few abusers out there are hurting the industry.  Our response has been to create products to help home health agencies expand their business.  We provide software for managing care transitions and for adding an ongoing home care (non-medical / private duty) to a home health practice.   Two free white papers are offerered below:

 

white paper describing care transition readmission avoidance opportunity     home care best practices

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

Care Coordination and Population Health at Geisinger - Impressive!

  
  
  
  
  

I earned my undergraduate degree in engineering at Bucknell University, in the middle of Pensylvania, which is a great university and a fantastic experience in my life.Bucknell  As a young and invincible college student, I was lucky enough never to need health care services during my four years in central Pennsylvania.  But if I had needed care, it would have been delivered by the other notable institution in that neighborhood of central PA - the Geisinger Health System.

Despite being 10 miles away from Geisinger during college, I never visited there until recently to work jointly on a grant application with them.  The grant unfortunately didn't come through, but during my visit I had a chance to learn what Geisinger is doing with population health and care management.  In summary, they really have it right.  Since they are both the payer and the provider for approximately 20% of the 2.5 million lives Geisinger Health System Logo Care Transitionsthey serve, they have optimized their system in the way that Obama Care intends for our country to adapt.  Very simply, they are motivated to provide the best care at the lowest cost.

Some of the best practices that I learned about in my visit were as follows:

  • They have dedicated nurses focused on their most expensive and at risk patients, many of who are elderly and suffering from multiple chronic diseases
  • The nurses are empowered to stay engaged with these individuals in order to help reduce hospital admissions
  • Most services are delivered over the phone, but in some cases they will deploy a nurse to the home in order to make sure that the patient has organized their medications and is taking them regularly.
  • These practices significantly reduce costly hospitalizations, resulting in better outcomes and higher quality of life for the patients, plus this allows the hospital to focus on surgical proceduresGeisinger Health System that require hospitalization and are more profitable
  • Geisinger's Electronic Health Record (EHR) system (they use Epic) is has a work flow component that requires any Geisinger clinician visiting with a patient to ask questions specific to that patient's age and health history that may avoid a hospital admission
  • In addition to providing extra care for patients known to be at-risk and expensive, they take what they've learned and proactively search for other patients in their system who are likely to present with costly needs.  This is done with computer algorithms that look at health records and insurance claims.

The project that we proposed was intended to extend their program further.  We worked with their population health experts to identify patients likely to suffer from depression in addition to other medical conditions.  Depression generally increases the costs of care and patients with depression experience worse outcomes.  The program would identify the patients via workflow and population health techniques described above, and make a referral to a behavioral health expert who would screen for depression using an evidence-based tool called the PHQ-9.  Patients who scored high (meaning that they are suffering from depression) would then have the opportunity to receive depression treatment.

I found the information that I learned at Geisinger to be really impressive and a model for the way that care should be delivered.

How can I learn more about how Geisinger Benefits from Care Coordination and Population Health?

The inspiration for me to write this post was that Geisinger is offering an educational program entitled Care Coordination & Population Health: Primary Care Redesign, Closing Care Gaps, and HIT.  The program, which will be presented on March 27th, is available both live in central PA and on line.  You can sign up here.  The sign up page also allows you to download a free introduction to the lessons in the webinar.

Geisinger Care Transitions Promo

What does Ankota do with Care Coordination?

Ankota focuses on a very specific area in care coordination.  We have software for managing transitions of care from hospital to home intended to reduce readmissions.  The software is available for home health agencies or other outside organizations providing care transition services to multiple referring hospitals.  It can also be useful for a hospital with a care transitions program.  To learn more, click on the white paper download below and watch our care transitions video.

Software to Reduce Readmissions

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

 

Does Ankota provide Eric Coleman Care Transitions Software?

  
  
  
  
  

I get questions from time to time along the lines of "Does Ankota provide Eric Colemen software" or "Can I use Ankota's software for the Four Pillars of Transitional Care Methodology?"

Who is Eric Coleman and What are the Four Pillars?

Dr. Eric Coleman is a medical doctor in the state of Colorado who has developed an evidence-based methodology for managing care transitions.  Their methodologyCare Transitions Program Logo is well-crafted and relatively simple.  You can learn a lot about it on the web and at his website: www.caretransitions.org.  

One of the key components of the Care Transitions Program is the "Four Pillars of Transitional Care," which are as follows:

  • Medication Self-Management
  • Dynamic Patient-Centered Record (Personal Health Record)
  • Follow-Up (e.g., primary care visit after hospitalization)
  • Red Flags (knowing what to look for and how to respond)
 Marketing an Evidence Based Program of Care

The Care Transitions Program® and the Care Transitions Intervention® comprise an evidence-based methodogy for managing care transitions.  This means that the methodology is "peer-Dr Eric Coleman Care Transitionsreviewed" and study results are published in Medical Journals.  This makes the program more than a "good idea" or a "best practice."  It means, in a practical sense, that practitioners need to be trained on the methodology, and the only way to do that is through the program itself.

But, since this approach has become very popular and since many pieces of the program are published at www.caretransitions.org and elsewhere, there's some widespread adoption of parts of the program without the full training.  Going back to the premise of this article, when someone asks if we provide software for the Eric Coleman program, we ask if they're a partner of the program (meaning they've had the official training).  If not, we can still provide software for them, but we can't call it Eric Coleman Software.

Note that the program's biggest concern is making sure that the methodology is applied correctly and this is broader than doing the right steps on the right days.  The most important piece is learning to transition the knowledge, skills and self-confidence to the patient.

Important note:

The Care Transitions Intervention® and all of its materials are the property of the Care Transitions Program®. The Care Transitions Program® is solely authorized to provide training on the Care Transitions Intervention®. If another entity offers to train your organization, please contact the Care Transitions Program.

So what's the answer? Can Ankota Provide Eric Coleman software?

If your agency is a partner of the Care Transitions Program, then you can work with Ankota to automate your rogram.  You will need to contact the program and have them review our work. We'd love to help you and thank you for asking!

 

If you'd like to understand more about the opportunity to run a care transitions program, click the image below to see a short video.

care transitions video

Ankota provides software to improve the delivery of care outside the hospital, focusing on efficiency and care coordination. Ankota's primary focus is on Care Transitions for Reeadmisison avoidance and on management of Private Duty non-medical home care. To learn more, please visit www.ankota.com or contact Ankota.

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