Solutions

Ankota offers end-to-end solutions for managing care delivery for older or disabled people in their homes and in day facilities. Additionally, some of Ankota's solutions can be unbundled modular components for companies that have home-grown or best of breed components but need additional add on capabilities.

    Resources

    Home Care, Day Services and Disability Services will continue to be among the most important industries worldwide for the next 2 to 3 decades. The resources provided here are designed to help you learn and grow. Thanks for being home care heroes and day service stars

      About Us

      Ankota creates software for organizations that keep older and disabled people living at home. Our primary products are software for Home Care, Electronic Visit Verification, Adult Day Services, and Long Term Supports and Services (LTSS) for people with Intellectual and Developmental Disabilities. We also support other players in this ecosystem like PACE programs, Area Agencies on Aging (AAAs), Centers for Independent Living (CILs) and more

          Electronic Visit Verification (EVV) in Oklahoma

          Click for the Ultimate Guide to EVV

          Electronic Visit Verification (EVV) in Oklahoma

          All states: EVV requirements map

          In short: Open model. Fee-for-service providers use the state system (AuthentiCare) or their own, and SoonerSelect plans use HHAeXchange. Change ahead: Oklahoma plans to move its state EVV system to a new vendor. No go-live date has been published.

          Oklahoma EVV at a glance

          EVV modelOpen. Agencies can use the state system or their own compliant EVV software.
          State EVV systemFiserv AuthentiCare for fee-for-service SoonerCare and waiver services.
          AggregatorFiserv for fee-for-service. HHAeXchange collects SoonerSelect plan visits and sends them to the state.
          Can I use my own EVV vendor?Yes. The system must be authorized and approved by OHCA, or integrate with HHAeXchange for plan members.
          Are claims denied without EVV?Yes for fee-for-service SoonerCare, under rule OAC 317:30-3-34. We did not find the plans' denial rules.
          Managed careAetna Better Health, Humana Healthy Horizons and Oklahoma Complete Health use HHAeXchange.
          What is changingA move of the state system to Acumen powered by DCI is announced. No go-live date is published.

          Last verified against state sources: 2026-10-08.

          How does EVV work in Oklahoma?

          Oklahoma uses an open EVV model. For fee-for-service SoonerCare and waiver services, an agency can use the state-sponsored system, Fiserv AuthentiCare, or its own EVV software, as long as that software is compliant and is authorized and approved by the Oklahoma Health Care Authority (OHCA). Fiserv is also the state's current EVV aggregator. For members in a SoonerSelect managed care plan, the EVV vendor is HHAeXchange.

          The state rule, OAC 317:30-3-34, covers personal care services and home health care services, and it names self-directed services and live-in caregivers as in scope. It exempts community residential supports, group homes and 24-hour congregate settings. The separate rule for ADvantage waiver billing also requires in-home service time for personal care to be documented through EVV.

          Each visit record has to carry the six federal data elements:

          • the type of service
          • the person who received it
          • the person who provided it
          • the date
          • the location
          • the time the service started and ended

          Two programs work differently, and a home care agency may run into them. In the self-directed CD-PASS program and in Developmental Disabilities Services (DDS) Self-Directed Services, workers record their time in the Acumen DCI system instead of AuthentiCare.

          Does Oklahoma deny Medicaid claims without EVV?

          Yes, for fee-for-service SoonerCare. Under OAC 317:30-3-34, SoonerCare does not pay for an EVV-required service unless the data comes from an OHCA-authorized EVV system or aggregator, includes all six data elements, and matches the service billed and the authorization. We did not find a published rule from the three SoonerSelect plans that says when they deny a claim for missing EVV, so check with each plan.

          At its March 2026 EVV town hall, OHCA said all providers must currently submit claims in an EVV-compliant way, through Fiserv or a third-party vendor. OHCA also said it was still defining exceptions for a small set of outlier services.

          You may also see a 90 percent figure in state materials. That is a compliance goal OHCA has set for the share of visits captured correctly. It is not a payment threshold, and reaching it does not make a claim without EVV data payable.

          The rule page shows its latest revision date (September 1, 2025), but we could not confirm the date this payment condition first applied. In practice, a visit that was delivered but did not reach the state with complete data that matches the claim is a visit that may not get paid.

          How does EVV work for SoonerSelect managed care plans?

          Aetna Better Health of Oklahoma, Humana Healthy Horizons in Oklahoma and Oklahoma Complete Health all use HHAeXchange for EVV. Providers have two options: use the free HHAeXchange system the plans sponsor, or use another EVV solution that integrates with HHAeXchange. EVV for plan providers went live on November 4, 2024.

          • Onboarding: every provider completes the HHAeXchange onboarding form, whichever option it picks.
          • Third-party EVV: the vendor has to meet HHAeXchange's technical and business specifications, and the provider files a Third Party EVV Attestation Form and opens an integration request.
          • Services in scope: the HHAeXchange Oklahoma page lists T1019, T1000, T1000 with modifier TU, T1004, and revenue codes 551 and 571.

          HHAeXchange is not the state EVV aggregator. It gathers visit data for the plans, whichever EVV tool the agency uses, and submits it to the state. Claims for plan members are built from verified visits in the HHAeXchange portal and sent on to the plan.

          We did not find a plan bulletin or manual that states a denial rule for claims with no matching EVV visit, or a start date for one. If you bill a SoonerSelect plan, ask that plan how it treats a claim without a verified visit.

          What is changing next for Oklahoma EVV?

          Important: Oklahoma has announced that its state EVV system and aggregator will move from Fiserv AuthentiCare to Acumen powered by DCI. As of our last check, OHCA had not published a go-live date, and its EVV page still listed AuthentiCare and HHAeXchange as the two EVV options. Confirm the current status with OHCA before you plan around any timeline.

          The state awarded its next EVV contract to Acumen, and Acumen powered by DCI is planned to be both the state-sponsored EVV system and the state aggregator. OHCA's EVV questions and answers page says the timeline is not finalized. Its August 2026 provider newsletter described the transition as still under way and gave no date.

          What we can say for agencies today:

          • Third-party EVV users: your vendor is expected to need a connection to the DCI aggregator. OHCA has advised agencies to ask their vendor about this now.
          • Every fee-for-service agency: OHCA has advised naming one point person for the transition.
          • SoonerSelect plans: the plans and HHAeXchange are not affected by this change.

          Until OHCA announces a date, the current requirements stay in place. Watch the OHCA EVV page and the OHCA provider newsletter for the announcement.

          Get notified when Oklahoma EVV rules change

          Leave your email and we will let you know when Oklahoma changes its EVV requirements. No newsletter, only changes for this state.

          Who to ask about Oklahoma EVV

          Questions about Oklahoma EVV rules are best put to the state. Start with OHCA: Electronic Visit Verification. The state lists EVV@okhca.org for EVV questions.

          Oklahoma EVV sources

          Related reading

          Other states that use AuthentiCare

          Kansas, New Hampshire, New Mexico, South Carolina. See every state on the EVV requirements map.

          Page history

          • October 8, 2026: Page rewritten and checked against state sources.

          This page is a reference, not legal advice. State rules change, so confirm details with the state before you act on them.

          Ankota provides EVV software for Medicaid home care agencies. If you would like to talk through Oklahoma's requirements, contact Ankota or read more about Ankota's EVV software.

          Oklahoma

          Ms. Melody Anthony
          Medicaid Director
          Oklahoma Health Care Authority
          4345 N. Lincoln Blvd.
          Oklahoma City, OK 73105

          Questions about EVV?

          EVV is still to be implemented in most of the states with different guidelines and regulations. We’re keeping up with the updates related to EVV implementation and if there is something we haven’t included, please share with us. To learn how ankota can help in ensuring compliance, please get in touch with us.

          Oklahoma EVV questions

          Who runs EVV in Oklahoma?

          For fee-for-service SoonerCare and waiver services, the state-sponsored EVV system is Fiserv AuthentiCare, and Fiserv is the state's current aggregator. For members in a SoonerSelect managed care plan, the EVV vendor is HHAeXchange. The Oklahoma Health Care Authority (OHCA) sets the rules.

          Can I use my own EVV software in Oklahoma?

          Yes. Oklahoma is an open model state, and the state rule lets a provider use the designated statewide system or its own compliant system, which has to be authorized and approved by OHCA. For SoonerSelect plan members, a third-party system has to integrate with HHAeXchange.

          Does Oklahoma deny Medicaid claims without Electronic Visit Verification?

          For fee-for-service SoonerCare, yes. Rule OAC 317:30-3-34 says there is no payment unless data from an OHCA-authorized EVV system or aggregator includes all six required elements and matches the billed service and the authorization. We did not find the denial rules of the SoonerSelect plans, so ask your plan.

          Which Oklahoma services require visit verification?

          The state rule covers personal care services and home health care services, and it names self-directed services and live-in caregivers as in scope. Community residential supports, group homes and 24-hour congregate settings are exempt.

          Are live-in caregivers exempt from EVV in Oklahoma?

          The state EVV rule includes live-in caregivers in its scope. In Developmental Disabilities Services, the live-in exemption for non-residential habilitation training specialist services ended on October 1, 2025. If a live-in caregiver delivers an EVV-required service for you, plan on capturing those visits.

          What is the 90 percent EVV compliance goal in Oklahoma?

          OHCA has set a goal that at least 90 percent of visits are captured in a compliant way. It is a compliance target and not a payment threshold. A claim still needs matching visit data under the state rule, whatever an agency's overall percentage is.

          Is Oklahoma changing its EVV vendor?

          A change has been announced. The state plans to move its EVV system and aggregator from Fiserv AuthentiCare to Acumen powered by DCI, but as of our last check OHCA had not published a go-live date and said the timeline was not finalized. SoonerSelect plans and HHAeXchange are not affected.

          Do SoonerSelect plans deny claims that have no EVV visit?

          We did not find a published denial rule or start date from Aetna Better Health of Oklahoma, Humana Healthy Horizons in Oklahoma or Oklahoma Complete Health. What is documented is that claims for plan members are created from verified visits in HHAeXchange. Check with each plan you bill for its current policy.

          I need more help with EVV

          Get help with EVV